Reservations Manager

Key Responsibilities 1. Central Reservation Operations Manage end-to-end reservation processes for all group properties. Supervise and lead the central reservation team (calls, emails, OTA bookings, corporate queries).

Ensure prompt response time, accuracy, and high conversion rates. Standardize reservation SOPs across all units. 2. Revenue Optimization Work closely with Revenue Management to optimize occupancy and ADR.

Upsell rooms, packages, and add-ons to maximize revenue. Monitor booking pace, demand trends, and pickup reports. Ensure rate parity across all distribution channels. 3.

Channel & System Management Manage bookings through PMS, CRS, and Channel Manager systems. Coordinate with OTAs like Booking.com, MakeMyTrip, and Goibibo. Ensure real-time inventory updates and avoid overbooking/underbooking.

Handle system audits and reservation reports. 4. Team Leadership & Training Recruit, train, and manage the reservation team. Set KPIs (conversion %, response time, upselling targets).

Conduct regular training on product knowledge, systems, and guest handling. Drive a sales-oriented reservation culture. 5. Coordination with Hotels & Sales Team Liaise with unit Front Office, Sales, and Revenue teams.

Handle group bookings, corporate tie-ups, and special requests. Ensure smooth communication between CRO and properties. 6. Reporting & MIS Prepare daily, weekly, and monthly reports (occupancy, pickup, conversion, revenue).

Analyze booking trends and suggest strategies for improvement. Maintain reservation data accuracy and documentation.