Office & Operations Manager (The Chief Organiser!)

Job description: Job Title: Office & Operations Manager (The Chief Organiser!) Location: Loughborough, Leicestershire (Showroom Based) Salary: £33,000 - £37,000 (Dependent on experience) Job Type: Full-time About Us We are a premier Kitchen, Bathroom, and Bedroom (KBB) specialist based in the heart of Loughborough. We pride ourselves on delivering stunning designs and flawless installations for our clients. We are a passionate, fast-paced team, and we are now looking for a master of organisation to become the operational backbone of our business.

The Role If you love variety, thrive on order, and want a position where you can truly make an impact, this is it. As our Office & Operations Manager, you will wear many hats. You will be the bridge between our customers, our sales designers, our suppliers, and our installation teams.

This is a showroom-based role where you will be the welcoming face for incoming clients, while simultaneously keeping our back-of-house operations running seamlessly. Key Responsibilities The Diary Master: Take full control of our fitters' diaries, scheduling installations, handling variations, and ensuring projects stay on track. CRM & Logistics: Efficiently book all "goods in" into our CRM system, tracking components and liaising daily with suppliers regarding deliveries and lead times.

Financial & Admin Accuracy: Meticulously check supplier order confirmations against quotes, input supplier invoices, and transfer financial data smoothly over to Xero. Bookkeeping & VAT: Take charge of day-to-day IT bookkeeping processes, structuring financial data accurately to help process VAT returns. Showroom & Sales Support: Meet and greet customers walking into the showroom with a warm, professional manner, and provide vital administrative support to our Sales Design team.

About You We aren't just looking for an administrator; we are looking for a Chief Organiser. To excel in this role, you should have: Exceptional Organisational Skills: You love a tidy diary, clear logistics, and bulletproof processes. Software Savvy: Proficient with Xero (or similar accounting software) and a strong understanding of bookkeeping/VAT setups.

Highly fluent in standard Microsoft Office packages. KBB Industry Experience (Desirable): Direct experience with Smart Systems KBB Connect is a massive advantage, though training can be provided for an otherwise perfect operations specialist. Great People Skills: A brilliant communicator who is equally comfortable negotiating with suppliers, supporting colleagues, and welcoming high-end clientele into the showroom.

Resilience & Drive: You welcome a fast-paced environment and love the challenge of spinning multiple plates at once. What We Offer A competitive salary of £33,000 - £37,000 based on experience. A beautiful, modern showroom working environment.

The autonomy to truly own the operational side of a growing business. A supportive, friendly team who values your hard work. How to Apply If you are ready to take on a rewarding challenge and keep our business moving forward, we want to hear from you!

Please send your CV and a brief cover letter explaining why you are the ultimate "Chief Organiser". Job Types: Permanent, Full-time Benefits: Company events Company pension Employee discount On-site parking Application question(s): Please declare your VAT returns experience Education: Certificate of Higher Education (required)