ServiceNow Architect

• Recognize the impact of technical decisions on outcomes, Identify the elements of an enterprise. • Understands customer’s vision and how ServiceNow supports customer’s digital transformation journey • Translates business objectives to outcomes into a customer roadmap • Creates and manages technical governance processes • Provide technical guidance to developers, ensuring adherence to best practices and creating technical documentation, designs documents, and blueprints • Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability • Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB) Proven experience as a ServiceNow Architect • Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer) • Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM) • Strong customer service and excellent verbal/written communication • Hands-on experience in ServiceNow development & integrations • ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM) • Experience in Agile/Scrum methodology, handling end-to-end project lifecycle