Field Support Analyst
Spectraforce Technologies
Job Description
Title: Field Support Analyst Duration: 4 months - possible extension/ Potential to Convert to FTE Location: New York City, NY 10017 Hours: Monday-Friday: 8am -5pm (EST) Interview Process: 1st round technical interview - phone 2nd round culture interview with HM - teams 3rd round with office leadership - onsite Job Description: Resource's typical working day: General desk top support Hardware/software support Desktop support helping a wide range of end users Responding to tickets Maintaining office technology Front facing customer service Level 1 & Level 2 software support enterprise level Backend office MS Office Support MS Intune Active Directory Remote management Incident Request Management Must Have Skills: Good technical skills, Good customer service N ice to have skills: Banking or law firm support work, Experience with Apple Ios Adobe Acrobat Years of Experience : 5+ years Education: Bachelor's degree preferred, if no degree, they will need 5 years extra experience Software skills: MS Intune, Ticketing Systems, MS Office Suite