IT Support Analyst

1st Line IT Support Analyst - MSP Location: Aztec West, Bristol Salary: £27,000 - £32,000 About the role: We're working with a successful and growing IT Managed Service Provider that is actively seeking an experienced and ambitious 1st Line IT Support Analyst. This is an excellent opportunity for someone who is passionate about providing outstanding customer service, with demonstrable experience in providing excellent technical support within a fast-paced environment. Responsibilities: Acting as the first point of support for clients' IT & technical support queries Logging, prioritising and resolving issues and tickets in line with SLAs Providing remote diagnostics and proactive network maintenance Supporting workstation builds and user setups Escalating to 2nd Line where needed and contributing to process improvements What we're looking for: 2+ years of experience in a service desk or 1st line support role, ideally for an MSP Strong Office 365 admin and troubleshooting skills Excellent communication skills, written and verbal A professional, friendly manner with the ability to perform under pressure Network/firewall knowledge and Windows Server experience This is great chance to advance your IT career for an award-winning company that provides training, career development, and countless opportunities for progression.

Please note, this is an office-based role and you will be required to be onsite 5 days a week.