Customer Success Manager

Job Title: Customer Success Manager Role Summary : The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the TestGrid platform.

Key Responsibilities: CSM must be comfortable with using AI and capable of creating high-quality presentations. CSM must be able to present ideas and manage the product requests from the customer. Manage customer relationships and lead customer calls to understand needs, challenges, and goals.

Act as the primary point of contact for assigned customers. Lead product demonstrations tailored to customer use cases and support onboarding Guide new customers through onboarding and implementation processes Troubleshoot issues or guide customers to solutions and collaborate with internal teams when needed. Conduct customer and internal training sessions.

Support internal teams by sharing knowledge, best practices, and customer insights. Develop and maintain training materials, documentation, and FAQs. Monitor customer health, usage patterns and drive adoption.

Identify risks and opportunities for growth or improvement. Work Environment & Expectations: The nature of work is fluid and dynamic , requiring a high degree of adaptability. As a growing organization, priorities may shift frequently , and the CSM is expected to respond with agility.

Work hours are not strictly defined ; flexibility is essential to support customer needs across time zones. Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution) . A proactive, ownership-driven mindset is critical to succeed in this fast-paced environment.

Required Skills & Qualifications: Must have a bachelors degree in Computer science. Have a deep understanding of test automation. Prior experience in a Customer Success / Technical Account Management role.

Solid understanding of software testing concepts (manual and automation). Excellent communication and presentation skills. Problem-solving mindset with a customer-first approach.

Ability to manage multiple accounts and priorities effectively. How to Apply: Interested applicants should send their resume along with a brief cover letter highlighting their interest in the role. Please use the subject line 'Customer Success Manager' and email your application to gautam.bhalodiya@testgrid.io