Customer Service Specialist

About the company: Huru is a UAE-based fintech company on a mission to make financial services simpler, more accessible, and more empowering for everyone. Licensed by the Central Bank of the UAE, we are building a modern financial platform designed for the way people live, work, save, spend, and send money today. Our growing suite of services includes digital accounts, Visa cards, domestic and international money transfers, bill payments, savings solutions, and microfinance products- helping customers manage their financial lives with greater ease and confidence.

At Huru, we're not just building products; we're building a better financial future for our customers. We move fast, think big, and put our customers at the center of everything we do. If you're excited about solving meaningful problems, creating exceptional experiences, and being part of a high-growth fintech journey, we'd love to have you on board.

About the Role We're looking for someone who loves solving problems, helping people, and keeping operations running smoothly. As a Customer Experience & Operations Executive, you'll be the voice of the company and a key part of the team that ensures every customer interaction is seamless, efficient, and memorable. You'll work across customer support, operations, and process execution, making a direct impact on customer satisfaction and business growth.

If you're someone who enjoys fast-paced environments, takes ownership, communicates clearly, and genuinely cares about delivering a great customer experience, we'd love to meet you. Key Responsibilities Deliver exceptional customer support across chat, email, inbound calls, and outbound calls. Resolve customer queries, concerns, and complaints in a timely and professional manner.

Execute operational processes accurately and efficiently in a high-volume environment. Coordinate with internal teams to resolve customer issues and ensure timely follow-ups. Maintain accurate records of customer interactions and operational activities.

Identify recurring customer concerns and recommend process improvements. Ensure adherence to company processes, compliance requirements, and service standards. Contribute to creating a seamless and positive customer experience at every touchpoint.

Qualifications & Experience Minimum 3 years of experience in Customer Support, Customer Experience, Operations, or a related role. Strong verbal and written communication skills in both English and Hindi. Experience in fintech, banking, financial services, payments, lending, or other transaction-heavy businesses is preferred.

Comfortable handling multiple customer interactions across different channels simultaneously. Immediate joiners will be given preference. Skills & Competencies Customer-centric mindset.

Excellent listening and communication skills. Strong problem-solving and decision-making abilities. Professionalism and empathy in customer interactions.

High levels of sincerity, ownership, and accountability. Attention to detail and process orientation. Ability to remain calm and patient under pressure.

Adaptability and willingness to work in a dynamic environment. Working Schedule 6-day work week. Rotational shifts.

Rotational weekly offs. Why Join Us? Be part of a fast-growing company where your work has a direct impact.

Work in a collaborative, high-performance environment that values ownership and initiative. Gain exposure to both customer experience and business operations. Learn, grow, and build your career alongside a passionate and ambitious team.

Contribute to shaping processes and customer experiences from the ground up.