Application Support Analyst (Dynamics 365)

Job Description In order to make an application, simply read through the following job description and make sure to attach relevant documents. Application Support Analyst Sheffield + Hybrid working (3 office, 2 home) Up to £45,000 Your new role The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams to identify automation opportunities using Power Platform tools Work with business users to scope and test new app or report features Contribute to the integration of data sources and systems within the Microsoft ecosystem Help train users on PowerApps and Power BI usage and functionality Assist with configuration, testing, and deployment of system changes or new features Participate in small-scale IT projects and system rollouts Collaborate with business units to identify process improvement opportunities Experience needed Experience supporting Dynamics 365 Business Central in a BAU setting Solid knowledge of Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Familiarity with xwzovoh PowerApps and Power BI Understanding of business processes in finance, operations, or supply chain Strong problem-solving ability and customer service mindset Clear and confident communication skills Desirable Skills Knowledge of Dynamics 365 Field Service or CE modules Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at .uk