Customer Operations Manager at Indigo

Enhance customer experience as the Customer Operations Manager at Indigo. Lead a dedicated team to drive omni sales and deliver exceptional service in a vibrant retail environment. In this managerial role, you will oversee customer experience and omni sales results at Indigo.

You are expected to motivate your team and implement strategic initiatives while ensuring effective use of technology in-store. Your focus will be on improving store performance and fostering an engaging culture that promotes growth and employee development. Key Responsibilities: • Manage team performance and customer service excellence • Analyze sales performance and create action plans • Advocate for the customer in decision-making • Champion technology for omni sales efficiency • Lead national events and local initiatives Requirements: • College degree or equivalent experience • 2-3 years of management in retail • Ability to lift items up to 40 pounds • Flexible schedule for evenings and weekends • Bilingualism in Quebec (French/English) Drive customer satisfaction and sales success while shaping a positive store culture at Indigo. #J-18808-Ljbffr