Operations Support Manager in Calgary

Join Rogers as Manager Operations Support and lead national strategies in Calgary. Optimize operational performance and achieve key business indicators through effective management. As a pivotal member of the Corporate team, you will report to the Senior Manager of Operations Support.

This role encompasses the leadership of operational strategies, performance evaluation, and reporting for various teams. Your background in creating efficient processes will help ensure alignment with organizational goals while enhancing customer experiences and operational efficiency. Key Responsibilities: • Lead strategies that enhance performance and drive KPI achievement • Oversee monitoring and reporting of operational performance • Formulate actionable plans based on strategic directions • Identify opportunities for continuous operational improvements • Work with cross-functional teams to ensure alignment Requirements: • Extensive understanding of call-centre operations and KPI benchmarks • Proficient in data analysis and insights generation • Strong communication and stakeholder engagement skills • Detail-oriented with a proactive improvement mindset • Capable of handling multiple priorities in a dynamic environment Bring your expertise to Rogers, where operational support meets strategic innovation. #J-18808-Ljbffr