System Support Analyst

Description The System Support Analyst reports to the System Support Team Lead and ensures all end‑user devices operate smoothly and efficiently. The role handles device setup, software installation and configuration, and troubleshooting technical issues, providing support both in person and remotely. Success in this position requires strong technical expertise, attention to detail, and the ability to communicate technical concepts clearly.

The analyst works with diverse IT infrastructure such as laptops, mobile devices, printers, networks, and cloud services, and may also contribute technical insights to projects as needed. This is a 6‑month fixed‑term position with potential extension. Join our True Blue Team in Edmonton, AB.

Essential Responsibilities Installing, configuring, and maintaining end‑point devices, including printers, workstations, networks, cloud‑based services, audio/video equipment, and peripherals. Installing, configuring, and maintaining various software applications, including troubleshooting complex technical issues related to productivity software, communication tools, and business applications. Proficient with and strong knowledge of all operating systems such as Windows, Android, and iOS and able to troubleshoot related issues and resolve them quickly and efficiently.

Providing end‑user support for hardware, software, and network issues, including troubleshooting components, replacing faulty equipment, identifying root causes through thorough review and assessment, and recommending appropriate solutions. Collaborating with internal and external technical resources as required (external vendors or internal IT SME’s). Responding to and resolving IT incidents and service requests in a timely and efficient manner, ensuring that end‑users are informed of the status of their requests.

Strong understanding of IT security principles and practices, including antivirus software, firewalls, and security policies and procedures to maintain a secure environment. Strong understanding of network infrastructure, including switches, routers, and firewalls, and the ability to troubleshoot complex networking issues and ensure the organization’s IT systems run smoothly. Responsible for setting up and maintaining IT infrastructure, including printers, networks, and cloud‑based services, ensuring these systems are optimized for performance and security.

Assisting with continuously reviewing and improving complex IT processes and procedures—i.e., network design, systems configuration—to identify and recommend updates that are efficient, effective, and aligned with industry best practices and standards (ITIL based). Providing technical advice and guidance to stakeholders such as executives and the Service Desk team on potential issues. Qualifications 2‑year Technical Diploma in Computer Science required; Bachelor’s degree in Computer Science or Computer Engineering is an asset.

Proficiency with cloud applications and tools, including Microsoft Azure, Intune, Autopilot, Microsoft Endpoint, Exchange Online, Cloud Printing, Fax Systems, and ServiceNow. Strong knowledge of on‑premises services such as Microsoft Active Directory and File Servers. Experience with collaboration platforms like Microsoft Teams and Zoom.

Expertise in cloud‑based software, including Microsoft 365, SharePoint, Visio, and Project. Familiarity with networking technologies and tools such as Cisco, Fortinet, Meraki, and various internet connection types (cellular, wired, point‑to‑point, satellite). Strong understanding of operating systems, including Windows 10/11, Android, and iOS.

Excellent troubleshooting, analytical, and problem‑solving abilities to diagnose and resolve complex technical issues efficiently. Strong communication and interpersonal skills, including the ability to explain technical information clearly to non‑technical users. Ability to manage multiple priorities, work effectively under pressure, and meet deadlines in a fast‑paced environment.

Work Conditions Ability to lift up to 50 lbs. This is an in‑office role for five days a week, with occasional travel to project sites when required. Additional Information The Ledcor Group of Companies is one of North America’s most diversified construction companies.

Ledcor is built on a rich history of long‑standing project successes. Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America. Our competitive total rewards package provides compensation and benefits that support your physical, mental, and financial wellbeing.

We offer exciting, challenging work with opportunities to develop your skills and knowledge. Employment Equity At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer.

All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion, and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. 7008 Roper Road NW, Edmonton, AB #J-18808-Ljbffr