IT Support Analyst

Overview Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife. Role We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office.

Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm. Responsibilities Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk. Provide after hours on‑call support on a rotating schedule.

Support & setup of Audio/Video conferencing technology in meeting rooms. Support for computer equipment & office phone setup and moves. Investigate, troubleshoot and resolve end‑user application or peripheral issues.

This may involve working with application support teams and vendors. Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom. Qualifications Certificate or diploma in information technology or computer systems Microsoft Office/Windows experience 2+ years’ experience in supporting end‑user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies Strong technical and analytical skills Excellent verbal and written communication skills in English Good interpersonal skills and a positive attitude Ability to be resilient when dealing with stressful situations or people Self‑motivated and able to multi‑task Willing to work flexible hours when required This position is required to be onsite in downtown Vancouver Successful completion of a Canadian criminal records check Nice to have Experience working in a law firm or professional services organization Microsoft Certifications You have a background in standard IT technologies and a strong understanding of ITIL Salary The typical salary range for this position is $63,000 - $68,000 annually; the base pay offered is based on location and may vary depending on job-related knowledge, skills, experience, internal and market equity.

Benefits Health Benefits: extended health, dental, vision, out of country, life, AD&D Lifestyle Benefit: reimbursement for purchases from a pre-approved list, including memberships and gym equipment Tenant Fitness Centre: access to the fitness centre in our office building Paid Parental Leave top up Paid Time Off: vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year Education Reimbursement: we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge in the legal field Financial Benefits: defined contribution pension plan matched by the firm, RRSP, TFSA, year-end bonuses and an employee referral bonus program Fun Environment: annual year end party, happy hours, staff appreciation week, and many other social events Awards: long term service and bonus vacation awards #J-18808-Ljbffr