Product Manager for Service Growth

Lead Rivian's service strategy as a Senior Product Manager. Ensure operational efficiency and drive customer satisfaction through innovative product capabilities in this essential role. In this strategic position, the Senior Product Manager will oversee the product roadmap critical to Rivian’s Service business growth.

This role is situated at the convergence of operations, finance, and technology, necessitating a strong understanding of service workstreams. You will engage with cross-functional partners to develop scalable solutions and enhance the customer experience during the service journey. Key Responsibilities: • Develop and execute product roadmap for service capabilities • Understand frontline workflows and service operation constraints • Identify foundational improvements in service processes • Draft clear product requirements and user stories for teams • Oversee product features through all lifecycle stages Requirements: • 2-5 years of product management or operational experience • Exceptional capability in translating technical needs for teams • Strong analytical skills with comfort in numerical data • Proven ability to drive decisions in unclear situations • Proficient communication skills for cross-functional alignment Explore a meaningful leadership opportunity at Rivian, shaping effective service strategies and systems for customer success. #J-18808-Ljbffr