Warranty Manager

Warranty Manager Location: Network‑wide (north), with travel to Care Centres and suppliers. Working Pattern: Hybrid – approx. 3 days on site / 2 days from home. Salary: £64,832 per annum The Situation A major UK rail operator is seeking an experienced and autonomous Warranty Manager to take full ownership of its warranty management function.

The current process is underdeveloped and reactive; the organisation is now shifting towards a proactive, data‑driven approach. With a significant number of new trains entering the fleet over the coming years, this is a pivotal moment to establish strong governance, improve performance, and maximise cost recovery. The Opportunity This is a high‑impact role within the Technical Services team, offering the autonomy to define strategy, refine Quality Management System Procedures (QMSP), and build a robust governance framework for warranty activity.

You will manage one direct report (Fleet & Material Support Engineer) and act as the key interface between Technical Support Engineers, train owners, and major suppliers such as Unipart, Wabtec, and CAT. Key Responsibilities Strategic Governance — Establish and enforce a consistent, robust warranty governance process across five Train Care Centres. KPI Implementation — Develop and maintain KPIs to track claim volumes, success rates, losses, and disputes.

Dispute Resolution — Lead commercial negotiations with suppliers when claims are rejected, using technical insight to secure favourable outcomes. Performance Reporting — Produce clear financial and operational reporting for senior stakeholders. Stakeholder Management — Coordinate between Technical Support Engineers and external supply chain partners to ensure timely, accurate claim handling.

Material Support Oversight — Manage the Fleet & Material Support Engineer, ensuring engineering changes and material challenges are resolved efficiently. Essential Skills & Experience Rolling Stock Expertise — Minimum 5 years’ experience within the rolling stock industry. Technical Background — Strong understanding of engine systems and related engineering principles.

Commercial Acumen — Experience managing budgets, interpreting contract obligations (e.g., NEC4), and reporting financial outcomes. Qualifications — NVQ Level 3 or above in an engineering discipline. Analytical Mindset — Ability to trend data and use insights to drive process improvements.

High Autonomy — Comfortable defining your own direction and navigating complex, ambiguous challenges. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on‑going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. #J-18808-Ljbffr