Technical Project Manager

About Bupa: Bupa is a purpose-driven organization with no shareholders, we reinvest our profits to improve the quality, accessibility, and affordability of healthcare. Our focus is on helping people live longer, healthier, happier lives through innovation across digital health, insurance, and care delivery. Our Global Capability Centre (GCC) in Gurugram, India, is a key innovation hub, bringing together technology, digital, and operations teams to support global markets across the UK, India, and Asia-Pacific.

At the GCC, we leverage automation, AI, and agile ways of working to deliver personalized, digital-first healthcare experiences at scale - accelerating innovation and bringing products to market faster. We are looking for a seasoned Technical Project & Program Manager to drive the successful delivery and evolution of healthcare software products . This role requires a strong blend of technical depth, program-level ownership, and innovation leadership .

The ideal candidate will not only manage complex, multi-stream delivery programs but will also proactively identify innovation opportunities across technology, AI, architecture, and healthcare workflows to create differentiated, scalable products. Key Responsibilities: Program & Project Management: Own and manage large, cross-functional programs spanning multiple projects, teams, and releases. Define and maintain program roadmaps , inter-project dependencies, milestones, and success metrics.

Ensure alignment between product strategy, engineering execution, and business objectives . Govern delivery across multiple Agile teams while balancing scope, quality, cost, and timelines. Proactively manage risks, technical debt, dependencies, and cross-team escalations .

Establish and continuously improve delivery frameworks, metrics, and governance models . Technical Leadership & Architecture: Act as a technical authority and trusted advisor to engineering and product teams. Guide and review solution architecture, system design, and technology decisions .

Provide hands-on technical leadership across: Full-stack development Microservices and API-driven architectures Cloud-native and scalable platforms AI-enabled system design Ensure solutions are secure, scalable, maintainable, and production ready. Innovation Identification & Leadership: Continuously identify innovation opportunitiesacross: Healthcare workflows and patient journeys AI/ML, automation, and data-driven insights Platform modernization and architecture evolution Translate ideas into roadmap-ready initiatives. Drive adoption of emerging technologies to improve efficiency, quality, and clinical outcomes.

Foster a culture of continuous improvement, experimentation, and technical excellence . AI & Data-Driven Solutions: Drive integration of AI / ML capabilities such as predictive analytics, NLP, workflow automation, or clinical decision support. Collaborate with data science teams to ensure scalable and compliant AI deployments .

Ensure best practices around data governance, model validation, explain ability, and performance monitoring . Stakeholder & Communication Management: Serve as the primary program-level interface for senior leadership and external stakeholders. Communicate complex technical and program insights in a clear, business-focused manner .

Provide executive-level reporting, dashboards, and decision support. Required Skills & Qualifications: Experience: 1012 years of experience in software product development. 5+ years in Technical Project / Program Management roles. Proven experience leading large-scale, complex programs in product-based organizations.

Prior experience in healthcare or regulated domains is strongly preferred. Technical Skills: Strong understanding of full-stack development (modern frontend and backend frameworks). Solid experience with system and solution architecture (microservices, APIs, cloud platforms).

Working knowledge of AI / ML concepts and production integration . Experience with CI/CD, DevOps, and modern SDLC practices. Program & Delivery Skills: Strong expertise in Agile, Scrum, SAFe, or hybrid delivery models .

Hands-on experience with tools such as JIRA, Confluence, Azure DevOps , or similar. Excellent planning, estimation, dependency, and risk management skills. Leadership & Soft Skills: Strong strategic thinking and problem-solving capabilities.

Ability to influence, align, and lead without authority. Excellent communication and executive presence. High ownership mindset with a passion for innovation