Technical Delivery Manager

Job Description We are seeking an experienced SAP ABAP Support Manager with strong BI/BW expertise to lead application support, incident resolution, small enhancements, and service delivery across SAP landscapes. This role requires a strong technical foundation in ABAP development and SAP BI/BW, combined with excellent people-management skills to lead a high-performing support team, engage business stakeholders, and drive operational stability, continuous improvement, and customer satisfaction . Key Responsibiliti esLead end-to-end SAP ABAP production support and application maintenance services, ensuring timely resolution of incidents, service requests, and problem ticket s.Manage SAP BI/BW support activities including data loads, process chains, extractors, transformations, queries, performance tuning, and reporting issue resolutio n.Act as the primary escalation point for critical production issues and coordinate cross-functional teams for faster recovery and root-cause resolutio n.Oversee ticket triage, prioritization, SLA adherence, and support metrics for ABAP and BI/BW workstream s.Drive defect prevention, knowledge management, support documentation, and continuous service improvement initiative s.Collaborate with functional, Basis, security, integration, and infrastructure teams to ensure stable and reliable SAP operation s.Review and guide technical solutions for enhancements, interfaces, reports, forms, conversions, and custom development s.Support release planning, transport management, regression coordination, and production deployment readines s.Partner with business stakeholders to understand support trends, recurring pain points, and opportunities for automation or optimizatio n.Ensure compliance with development standards, audit requirements, change management processes, and support governanc e.

Required Qualificati ons10+ years of SAP experience with strong hands-on expertise in ABAP development and application suppo rt.5+ years of experience in SAP BI/BW, including data modeling, extraction, transformations, process chains, query support, and performance troubleshooti ng.2+ years of experience in a team lead or manager role, managing support teams in an enterprise SAP environme nt.Strong technical knowledge of ABAP objects including reports, ALV, interfaces, enhancements, BADIs, user exits, Scripts, SmartForms, Adobe Forms, RFC, BAPI, and IDo cs.Good experience in Fiori frontend development with WEBIDE & G IT.Solid understanding of SAP ECC and/or S/4HANA environments, transport management, incident management, and change control process es.Technical experience in CRM is prefer redExperience working in production support or AMS environments with exposure to SLA-driven support mode ls.Strong debugging, root-cause analysis, and problem-solving skills across ABAP and BI/BW componen ts.Excellent communication skills with the ability to interact effectively with business users, functional teams, and senior leadersh ip. Preferred Qualificat ionsExperience with BW on HANA, BW/4HANA, CDS views, AMDP, and modern SAP reporting technolog ies.Exposure to SAP Fiori, OData, SAP Analytics Cloud, or SAP Datasph ere.Experience supporting integrations with middleware and non-SAP syst ems.Experience in manufacturing, supply chain, finance, or other large-scale enterprise environme nts.Familiarity with Agile delivery, DevOps practices, and service improvement framewo rks.Leadership and Manager Expectat ionsLead, mentor, and develop a team of ABAP and BI/BW support professionals through coaching, feedback, and career development plann ing.Create a positive, accountable, and collaborative team culture focused on service quality, ownership, and continuous learn ing.Set clear priorities, manage team workload effectively, and ensure balanced resource utilization across support and enhancement activit ies.Build strong relationships with stakeholders by communicating clearly, managing expectations, and providing regular status upda tes.Demonstrate calm and structured leadership during high-priority incidents and production escalati ons.Promote high standards in technical quality, documentation, process compliance, and customer serv ice.Drive team engagement, conflict resolution, and cross-team collaboration across global or distributed support mod els.Identify skill gaps, support training plans, and encourage adoption of new SAP technologies and best pract ices Success Fa ctorsStrong ownership mindset with the ability to balance technical depth and managerial effective ness.Ability to improve support operations while maintaining business continuity and service reliabi lity.Customer-focused approach with strong stakeholder engagement and communication sk ills.Commitment to continuous improvement, team development, and operational excell ence.