Manager of Customer Experience at TD

Lead exceptional customer interactions with TD's Manager of Customer Experience in Dollard-des-Ormeaux, Quebec, ensuring top-notch service delivery. This full-time position focuses on mentoring and operational excellence in the banking sector. As a Manager of Customer Experience, you will support the customer service team in enhancing the customer journey and resolving complaints effectively.

You will also play a significant role in managing employee schedules and ensuring compliance with bank policies. Your expertise will help create an environment that fosters strong customer relationships and guides your team to excel. Key Responsibilities: • Mentor and train staff on customer service excellence • Oversee employee scheduling and operational compliance • Handle escalated customer complaints promptly • Coach the team on effective communication strategies • Maintain branch appearance to regulatory standards Requirements: • Undergraduate degree or 3+ years of relevant experience • Knowledge of banking processes and customer service • Proficient in MS Office and internet applications • Strong organizational and communication skills • Dynamic leadership capabilities in fast-paced settings Utilize your leadership skills and customer focus to drive outstanding experiences at TD in Dollard-des-Ormeaux. #J-18808-Ljbffr