Manager- Mishandled Baggage Operations

Job Title: Manager – Mishandled Baggage (MHB) Operations – International Airlines (OAL) Location: Delhi Airport (DEL), India Role Overview We are seeking an experienced Manager – Mishandled Baggage (MHB) Operations – International Airlines (OAL) to lead baggage service and transfer operations for multiple international airline partners at Delhi Airport. The role is responsible for managing mishandled baggage processes, airline service level compliance, transfer baggage connectivity, premium passenger handling, and operational coordination with stakeholders to ensure exceptional customer service and operational performance. The position plays a critical role in maintaining airline relationships, achieving baggage service standards, and delivering a seamless passenger experience.

Key Requirements • Minimum 8+ years of experience in Airline Ground Handling, Airport Operations, Baggage Services, Passenger Services, or Hub Operations environments • Strong experience managing Mishandled Baggage (MHB) operations for international carriers • Knowledge of WorldTracer, baggage reconciliation systems (BRS), baggage tracing, and baggage recovery processes • Experience handling delayed baggage (AHL), OHD inventory management, and baggage claims resolution • Strong understanding of international airline service level agreements (SLAs) and baggage performance standards • Experience managing transfer passengers, interline baggage connectivity, and hub operations • Proven ability to coordinate with airline station managers, airport authorities, customs, immigration, and security agencies • Strong customer service orientation with experience handling VIP passengers and service escalations • Experience leading large operational teams in a fast-paced airport environment • Excellent communication, stakeholder management, problem-solving, and leadership skills Why Join Us • Opportunity to work with leading international airline partners at one of India’s busiest airports • Exposure to global airline service standards and airport hub operations • Dynamic and customer-focused operational environment • Leadership opportunities with multi-stakeholder engagement • Competitive compensation and benefits package