Business Analyst

Professional Expectations Attends all meetings, meets delivery deadlines and is available during client's office hours. Logs in and remains on agency Jabber during work hours Attends remote meetings with camera on unless prior arranged for camera off Coordinates leave and vacations with client's lead. Must dress appropriately for a business/business casual environment Communicates respectfully and works harmoniously with all co-workers, customers and vendors.

Provides exceptional customer service. Is flexible; able to work under pressure and; able to adapt to change; and able to work on multiple problems and tasks. Takes initiative to prevent and solve problems.

Knowledge, Skills and Abilities Ability to analyze and troubleshoot complex issues and propose solutions. Ability to analyze systems and procedures. Ability to write and revise standards and procedures.

Ability to handle multiple projects. Ability to communicate effectively using excellent written and verbal communication skills. Ability to communicate at all management levels and to communicate with both technical and non-technical personnel.

Ability to understand each division's business processes and their dependencies. Knowledge of business analysis procedures, business process modeling and design, requirements and process modeling tools, and meeting facilitation. Ability to obtain and sustain the cooperation of others.

Ability to provide excellent customer service. Ability to present a professional image and demeanor to internal and external contacts. Qualifications Minimum (Required): Graduation from an accredited four-year college or university with major course work in management information systems or business administration 8 years of: Experience planning, eliciting, analyzing, and managing business requirements and monitoring throughout the software development life cycle (SDLC) Experience leading simple and complex business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience Experience performing a business relationship manager (liaison) role between functional and technical teams Experience leading project teams and/or operational and strategic organizational efforts that involved managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating third parties/vendors and delegating tasks Experience with projects addressing some of the following fields: Data management, data quality, data warehousing, data modeling, data migration and integration, Secure file transfers, Enterprise system analysis, Enterprise architecture, and Information security principles Experience working in a scrum master role or in an agile scrum environment Experience documenting and implementing procedures and Peoplesoft applications.

Functional experience in one or more PeopleSoft module: HRMS, Base Benefits, Benefits Administration, Payroll, or Pension Strong SQL skills, ability to write and execute advanced SQL in both Oracle and SQL Server Experience working on prior implementations/conversions from a legacy PeopleSoft application Preferred (Optional): Master of Business of Administration (MBA), CCBA, CBAP, CSM, CSPO, PMI-PBA, PMP, ITIL, ICGB, or related 8 years of: Experience in a wide range of business environments including business consulting Experience with a variety of system implementations and enhancements supporting business areas related to building operations, finance, benefits processing, procurement, contracts, legal, audit, human resources, vendor relations, project management, communications Technical expertise and experience in business systems analysis, system configuration, information security, and internal control frameworks Technical expertise and experience with reporting databases, database design development, data modeling, mapping Technical expertise and experience conducting enterprise business analysis such as problem/opportunity analysis, business case and business architecture development, feasibility studies and comprehensive risk assessments supporting value-based decision-making Technical expertise and experience creating comprehensive system-level documentation, system implementation standards, and training materials for users with varied levels of technical understanding 4 years of: Experience with MS Azure DevOps for requirements management, and project implementation Experience with project management software