B2B Sales Account Manager

B2B Sales Customer Expert II Digital Account Strategist / B2B Account Manager Location: Toronto Office (Eglinton East or The Well, DT Toronto) – Hybrid Reports To: B2B Sales Supervisor Contract: Regular, Full‑time Education: College Diploma / Degree Travel Requirements: None About the Job We are seeking a highly motivated and detail‑oriented B2B Sales Customer Expert II to manage and optimize client accounts in Google Local Services Ads (LSA) campaign. This role involves managing day‑to‑day client relationships, ensuring campaign performance, and driving measurable business revenue through continuous account optimization. Key Responsibilities and Accountabilities Serve as the primary point of contact for a dedicated portfolio of LSA clients.

Analyze account performance data, identify trends, and develop actionable strategies to improve key metrics such as lead volume, lead quality, and budget utilization. Conduct regular account audits and performance reviews to ensure all accounts are operating at their full potential. Proactively identify and address potential issues that could impact account performance, such as budget constraints, ad rank drops, or negative feedback.

Collaborate with direct and agency clients to gain insights into challenges and improve Local Service Ads accounts through effective client needs assessment. Arrange meetings with clients via calls, video calls, and emails to obtain information regarding customer businesses and past advertising goals, fostering market intelligence. Prioritize accounts by revenue and verticals to pinpoint the largest contributors to KPI target attainment.

Continuously enhance Local Service Ads knowledge through available resources. Properly prepare businesses and set expectations regarding onboarding and optimizing existing accounts. Job Requirements Minimum 1–3 years experience in a sales‑driven environment.

Meticulous in setting day‑to‑day responsibilities to schedule meetings for achieving daily outreach. Outstanding outbound calling and account management skills. Google Ads certification preferred but not required.

Highly disciplined with excellent time management and organizational skills. Ability to strategically assess and solve client needs via consultative sales techniques. Ability to multitask in a fast‑paced environment.

Ability to overcome objections by making direct correlations between the client’s needs and the product. Storytelling capabilities to engage clients with marketing strategy and Google Local Service Ads product offerings. Benefits & Perks Established career path with self‑assessments, virtual training, and guided curriculum for vertical and horizontal growth.

Paid 4 weeks training, 2 weeks leave. Continuous learning through progressive training specific to tenure and skills. Competitive salary with incentive programs.

Positive and supportive environment. Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Fixed schedule Monday to Friday, 9 hr shift from 9 AM to 8 PM (monthly rotational).

Hybrid setup with 4 weeks of product training on‑site. Teleperformance is an Equal Opportunity Employer. #J-18808-Ljbffr