Analyst

TITLE: Business Analyst JOB PURPOSE: The Business Analyst will work with the ServiceNow project team to onboard various service teams into the ServiceNow Platform at the Georgia Institute of Technology (Georgia Tech). The Business Analyst will be responsible for capturing "as-is" and "to-be" processes from the service teams, assisting in converting business process requirements into agile user stories to be consumed by the ServiceNow developers, and ensuring processes are consistent with the Service Management concepts of " Incident Management ," " Request Management " and " Knowledge Management ." IMPACT & INFLUENCE: This position will interact on a consistent basis with: service owners, service team members, project team members, ServiceNow Developers, and the ServiceNow platform team. This position typically will advise and counsel: project management, platform management, service management.

This position will supervise: N/A (may provide work guidance). KEY RESPONSIBILITIES: Duties may include but are not limited to: Document and analyze more complex user business processes and requirements; identify solutions including modification of business process to align with the Service Management concepts of " Incident Management ," " Request Management " and " Knowledge Management ." Identify business requirements and convert to agile user stories for developers. Lead User Acceptance Testing (UAT) for user stories.

Provide communications link between user and technical group. Perform other related duties as assigned. QUALIFICATIONS Years of experience: 5+ years of experience analyzing complex business processes.

Certifications or licenses preferred: ITIL Foundations strongly preferred Specialized skills: Experience with ServiceNow deployments is highly valuable, and strongly preferred for this position. Experience working with an Agile development team is required. Must have excellent organizational and time management skills; advanced skills in data organization and analysis, problem solving, systems documentation and report writing as applied within assigned system(s); skills in functional leadership and cross communication between functional user and technical groups; exceptional verbal, written and interpersonal skills with the ability to tailor communication to different audiences; effective analytical and presentation skills; excellent organizational, time management skills, and professionalism; self-motivated and able to work independently.

Budget Information Critical Hire Code (Assigned by Approver) Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.) Standard Background Verification (Required for all new proposals) Initial background verifications must contain: 1- Global Monitor Check (formerly Patriot/OFAC/Terrorist) Any additional requirements stated by the Agency on the requisition (Suppliers Only) To order, click on the link to the right: Order Standard Background Verification Instructions The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section. Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system.

Otherwise, the completed report will not be successfully uploaded to the candidates profile. Additional Background Verification Services To be completed upon candidate selection: 1- State Criminal Record verification (past 7 years covering each State in which the candidate has resided) 1- SSN Name Search 1- Federal Criminal Records Verification (past 7 years) Education Verification (Highest Completed Degree) No Employment Verification (Previous 3 Full Years including current employer) No Drug Screening (5 Panel) No MVR No (Suppliers Only) To order, click on the link to the right: Order Additional Background Verification services Instructions (If Applicable) The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section. Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering.

It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile. Agency Certification(s) Please read and understand the following statement carefully:I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22.

I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee. Do you agree with the above statement?I Agree Type Qualification Description Competency Experience Required Skills AngularJS Preferred knowledge of AngularJS programming language. Proficient No Skills Communication skills both verbal and written Proficient No Skills ITIL Understanding of IT Infrastructure Library (ITIL) framework.

Prefer ITIL Foundations Certification. Proficient No Skills MicrosoftOffice Proficient No Skills Presentation skills Proficient No Skills Project management Proficient No Skills Proposal writing Proficient No Skills ServiceNow IT service management tool core set-up with emphasis on change & configuration management modules. Advanced 3-4 yrs Yes Skills Team work Advanced No