Customer Support Specialist-Printing services

ABOUT THE COMPANY Magic International Pvt. Ltd. (MIPL) is one of India's leading book printing and stationery manufacturing companies, with over 70 years of heritage and a 300,000 sq. ft. state-of-the-art facility at Greater Noida. We serve marquee international clients in India and overseas.

Our manufacturing capabilities span offset printing and full-scale binding with stationery manufacturing. ROLE OVERVIEW We are looking for a proactive and energetic Customer Support Manager / Executive to join our team. The ideal candidate will serve as the primary point of contact for our domestic publishers and print buyers, managing day-to-day communication, understanding customer requirements, and ensuring seamless service delivery.

This is a relationship-driven role that requires deep understanding of print production processes and strong client servicing instincts. KEY RESPONSIBILITIES • Serve as the primary liaison between clients and internal production/dispatch teams for all order-related communication. • Manage day-to-day customer queries via email, phone, and video calls — ensuring timely, professional, and accurate responses. • Understand and document customer requirements for new orders, repeat orders, and special specifications (paper, printing, finishing, binding, packaging). • Coordinate with production, pre-press, and dispatch teams to ensure on-time delivery and quality compliance. • Track order status and proactively update clients on production progress, dispatch schedules, and shipment details. • Handle customer complaints, escalations, and feedback — resolve issues efficiently and maintain client satisfaction. • Maintain and update order trackers, dispatch records, and customer communication logs in Excel / ERP. • Support the preparation of quotations, proformas, and client presentations in coordination with the sales and management team. • Build and maintain strong, long-term relationships with existing clients while supporting new client onboarding. • Stay updated on company capabilities, product portfolio, and industry developments to provide accurate information to clients. REQUIRED SKILLS & COMPETENCIES • Excellent verbal and written communication skills in English (and Hindi). • Strong command over email communication — professional tone, clarity, and prompt follow-up. • Proficient in Microsoft Excel — data entry, order tracking, basic MIS / reporting. • Ability to understand and communicate technical print specifications (paper, GSM, printing, lamination, binding, etc.). • Strong organizational skills — ability to manage multiple clients and orders simultaneously. • Problem-solving mindset — ability to handle escalations calmly and find workable solutions. • Go-getter attitude with a sense of urgency and ownership. • Basic proficiency in MS Office (Word, PowerPoint) and familiarity with ERP or order management tools.

INDUSTRY BACKGROUND & ELIGIBILITY Preferred Background Also Considered • Book printing & binding industry • Commercial offset printing companies • Packaging / corrugated box manufacturers • Paper mills or paper trading companies • Stationery / office supplies industry • Publishing / education sector • Retail / FMCG with strong customer service experience • Any manufacturing sector with export client handling LOCATION PREFERENCE Candidates residing in or willing to relocate to Greater Noida, Noida, or nearby NCR areas are strongly preferred. The position is fully on-site. WHAT WE OFFER • A high-growth role with direct exposure to global clients across the US, UK, and international publishing sector. • Competitive salary — no bar for the right candidate; compensation commensurate with skills and experience. • Opportunity to work with India's leading book printing company with a 70+ year legacy. • A dynamic, professional work environment with scope for rapid career advancement. • Exposure to end-to-end print manufacturing, export operations, and key account management.

HOW TO APPLY Send your resume to: ashish@magicpaper.net Subject line: Application — Customer Support Manager / Executive Website: www.magicpaper.net