Sagen IT Operations Manager Role

Join Sagen as the IT Operations Manager and lead your team in optimizing service delivery and incident resolution. This key position ensures technology aligns with customer goals. In this customer-focused leadership role, you will oversee IT systems' reliability and work closely with various stakeholders.

Your expertise will push for service improvements, monitor performance, and drive innovative solutions while addressing recurring technical challenges. Key Responsibilities: • Direct and develop a team of IT support professionals • Collaborate with Sales and Operations on technical needs • Manage incident resolution and operational efficiency • Oversee vendor relationships and ensure seamless integrations • Track KPIs and implement performance improvements Requirements: • Bachelor’s degree in Computer Science or equivalent • 5+ years of IT production support experience • Solid understanding of ITSM frameworks • Proven leadership and team management skills • Strong analytical and problem-solving abilities Lead a high-performing team and enhance IT operations at Sagen. #J-18808-Ljbffr