Product Manager

Product Manager £60-70k + Bonus My Product Path are recruiting for a Product Manager on behalf of a global digital organisation to join them on a permanent basis as part of one of their new squads. This role would suit someone who has strong product management fundamentals & a PLG approach in a fast paced environment. Key Responsibilities Customer Experience Ownership Own and continuously improve the end-to-end digital customer experience Identify and remove friction across key user journeys Drive improvements in customer satisfaction, engagement, and retention Voice of Customer & Insight-Led Product Development Turn customer feedback, VOC data, and support insights into clear product priorities Build structured feedback loops across support, operations, and product teams Use qualitative and quantitative data to inform roadmap decisions Self-Service & Digital Capability Drive the development of self-serve features and digital-first customer journeys Reduce dependency on manual or support-led processes Improve onboarding, usage, and product adoption Customer Support & Operations Collaboration Work closely with Customer Support and Contact Centre teams Improve tooling, workflows, and escalation processes Ensure product changes reduce inbound support demand and improve resolution times Product Delivery & Squad Leadership Operate within agile, cross-functional squads Own product backlogs, prioritisation, and delivery planning Collaborate closely with engineers, designers, and analysts AI & Customer Communication Strategy Contribute to the development of AI-powered customer experiences (e.g. chatbots, automation, messaging) Help shape how customers interact with digital support and communication tools Explore opportunities for automation and intelligent self-service Key Requirements Proven experience as a Product Manager in a digital or product-led environment Strong background in customer experience, digital journeys, or service design Experience working with customer support, contact centres, or service operations Ability to translate customer insight into product roadmap decisions Comfortable working in agile, squad-based environments Strong analytical mindset with experience using product/data tools (e.g. analytics platforms, VOC tools, A/B testing) Experience improving customer satisfaction, engagement, or digital adoption metrics Apply now for immediate CV Review