Service Desk Analyst - FTC

Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ?

You will be working on a rotating shift pattern between the hours of 7am - 8pm. Please on apply if you are able to work during these hours. There is a 12 month and 6 month role available.

Its hybrid working, 2 days in the office and 3 from home. Main responsibilities include: Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of a large pool of laptops Management/support of remote working Management of user administration AV and VC overflow support Managing spare PCs, upgrades and replacements Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Your skills will include: Previous experience in an IT support role Good analysis and troubleshooting skills of all IT incidents Excellent communication skills with strong customer service focus and good attention to detail Ability to perform well under pressure and use initiative Able to work effectively alone and within your team or project Work in accordance to ITIL processes and procedures Intermediate to advanced skills in Office 365 Technical skills: Microsoft Windows 10, Microsoft Active Directory Microsoft Windows Server MDM solution (Blackberry UEM & Intune) CRM software Remote working solutions eg.VPNs and Citrix Building PCs and troubleshooting support issues Highly motivated and willing to continually update knowledge and skill sets Flexibility: may occasionally be required to work evenings and weekends This is a fantastic opportunity to join this leading company who offer a great working environment. For more information please get in touch asap. #J-18808-Ljbffr