Execution Analyst(csr)

We are currently hiring for Execution Analysts in the Mississauga area. This is a temporary-to-permanent position. Position Execution Analyst (CSR) – HYBRID.

Address: Mississauga, ON. Hours and Schedule Seeking flexible candidates available between 12am to 7pm, Sunday to Saturday. You will be given a set schedule: 8‑hour days (5 days/week) or 4 10‑hour shifts a week.

Hybrid schedule – Mon‑Thurs in office, Friday WFH. Pay Pay Rate: $24 per hour. Requirements Must be able to pass a criminal background check.

Key Skills 3 years of current Customer Service or Operations experience – ideal candidates from Transportation Industry, Dispatch, or Customer Service who have worked with carriers, drivers and tracked/traced freight. Flawless communication skills. Analytical mindset with ability to present data.

Strong Excel skills – charting and pivot tables (VLOOKUPs will be taught). Ability to pass a criminal background check. Execution Analyst, Visibility The Execution Analyst position within the Visibility team in the Domestic Transportation department is responsible for proactively monitoring outbound store deliveries across Canada and ensuring exceptional customer service to our stores and carriers through the Visibility call center.

The role responds to any impacts affecting timely delivery and works closely with internal Dispatch team members, stores and carrier partners to develop revised delivery plans whenever necessary. The Execution Analyst also supports the data integrity and accuracy of store delivery information within the tracking systems used by internal and external parties (JDA/Insight). The team supports 24/7 operations and offers a variety of shifts, but requires shift flexibility based on changing or temporary business needs.

Responsibilities Staff the Visibility phone queue, providing the best possible information and customer service for stores, carriers, and internal stakeholders. Proactively perform load monitoring tasks to prevent, identify, resolve and communicate any load delays, issues, or conflicts. Ensure the integrity of the information within the tracking systems (JDA/Insight).

Provide operational status updates for management and other internal stakeholders as required. Provide input and recommendations on business processes and/or technical issues. Contribute to identification, analysis, improvement, and recommendations of solutions (systems and process).

Analyse various topics as assigned (data and process), from the simple to the complex, presenting findings, including key information and issues, as well as potential solutions. Qualifications Excellent communication skills (written and verbal), including a calm, professional, and friendly demeanor under pressure. Strong service‑quality awareness and commitment.

Ability to adapt to a rapidly changing environment. Demonstrated organizational skills; ability to multi‑task and juggle changing priorities on a daily and hourly basis. Strong objective decision‑making/problem‑solving skills.

Proven PC knowledge & aptitude, ability to learn multiple new systems. Flexible hours depending on business requirements. If qualified and interested, please forward resume to Jaylene. #J-18808-Ljbffr