Business Analyst – ServiceNow Intake Expert

Become an integral part of the ServiceNow Centre of Excellence as a Business Analyst, focusing on streamlining demand intake and governance processes. This management role is hybrid and based in multiple Canadian locations. You will report to the ServiceNow CoE and lead the enterprise intake for all ServiceNow demand.

Your responsibilities include facilitating workshops, guiding stakeholders in articulating their needs, and translating these into well-structured, actionable requests. Your high-level analytical skills will directly impact governance and prioritization decisions. Key Responsibilities: • Lead stakeholder discussions to clarify business needs • Ensure demand flows through the ServiceNow intake process • Prepare inputs for value-based prioritization forums • Document key use cases and risks effectively • Assist in maintaining the quality of demand records Requirements: • At least 5 years of experience as a Business Analyst • Familiarity with ServiceNow SPM and enterprise platforms • Strong analytical and problem-solving expertise • Proven experience in stakeholder management • Capacity to manage scope and business value effectively Help shape the future of demand management as a Business Analyst within the ServiceNow CoE. #J-18808-Ljbffr