Customer Success Manager

Hybrid workplace - 3 days a week in office, 2 days remote This role is based in Bristol (Wine Street) About the Role You’ll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you’ll be joining at a time where the merging of two great businesses is taking place. As Customer Success Manager, you’ll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team.

You’ll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. You won’t have a financial target.

This is more about providing insights and engaging with customers. What you’ll be doing Owning customer journey including onboarding and engagement Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues – feeding insights into our Product team Enabling customers to get the most out of Legal 500 data products Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products What we’re looking for Commercial experience in a customer success role Experience in a B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better! Someone comfortable communicating with a range of stakeholders – GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally Process‑driven and data‑driven in approach #J-18808-Ljbffr