Operations Manager - Operational Excellence

Operations Manager – Operational Excellence Glasgow, United Kingdom As an Operations Manager – Operational Excellence, you’ll play a pivotal role in consistently delivering brilliant customer experiences across Business Banking. You’ll lead a team of Operational Excellence Coaches, embed "The Standard," and drive continuous performance improvement. What you’ll be doing Lead and coach a team of Operational Excellence Coaches, setting clear direction and supporting them to raise performance across Business Banking.

Work closely with senior leaders and team managers to embed effective leadership rhythm and routines that drive clarity, accountability, and pace. Observe how teams operate, coach leaders and Relationship Managers, and use insights from performance, quality and customer experience to turn observation into meaningful improvement actions. Ensure "The Standard" is consistently understood, coached and applied so customers experience the same high level of service every time.

About you Professional certification or qualification in coaching, training and/or learning and development. Proven experience leading a team focused on performance improvement, coaching or operational excellence. Demonstrable experience coaching leaders or managers to improve performance and capability.

Strong understanding of how leadership rhythm and routines drive performance and customer outcomes. Experience working in a customer‑focused operational environment. Ability to use performance data, insight, or trend analysis to identify improvement opportunities and measure impact.

Strong stakeholder management and influencing skills across teams and senior stakeholders. Job Info Job Identification 2792 Apply Before 05/20/2026, 10:55 PM Locations 1st Floor Kings Park Rd, Northampton, Northamptonshire, NN3 6NW, GB 83 George Street, Edinburgh, EH2 3ES, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB #J-18808-Ljbffr