Client Account Manager

Join loc8me - Where Ambition Lives loc8me isn’t your average lettings agency. We’re a fast-growing, nationwide student lettings business on a mission to deliver industry-leading accommodation experiences for both our students and our landlords. We don’t do mediocre.

We don’t stand still. We grow, we improve, and we constantly raise the standard. When you join loc8me, you join a company where: ● Opportunity is real ● Progression is earned ● Standards are high ● Energy is contagious ● And ambition is encouraged If you want a role where you can make an impact and not just fill a seat, keep reading.

The Role – Client Account Manager As a Client Account Manager, you’ll lead the client accounts team and help deliver exceptional service across loc8me portfolios nationwide. You’ll be responsible for overseeing the day-to-day operational performance of the client accounts team, ensuring processes are efficient, deadlines are met, and both landlords and tenants receive a professional, high-quality experience. Working closely with the Finance Director, you’ll lead, support, and develop a team while helping drive performance, accountability, and continuous improvement across the department.

This is a fast-paced leadership role that requires strong organisational skills, confidence in managing people, and a proactive mindset. W hat You’ll Be Doing ● Developing the team to deliver and maintain great relationships with Landlords, Tenants, and Contractors ● Carry out monthly rent arrears meetings with our higher investors. ● Ensuring all of the team's payment deadlines are fulfilled on time. ● Assisting with escalated rent arrears and complaint handling ● Developing processes to ensure the Tenant and Landlord experience is exceptional ● Review and audit the accounts team's performance ● Quality operations to ensure the team is working to the best of their abilities ● Recruit new team members ● Set company KPIs and review every month with the Finance director ● Deliver monthly 1-2-1s, staff reviews, and annual appraisals ● Provide initial and ongoing training to all team members ● Build & maintain effective working relationships with the branches W hat We’re Looking For We want someone who: ● Excellent organisational skills ● Excellent communication skills to provide a high-quality service to internal and external stakeholders ● Accounting and Financial administration experience preferred ● Experience and knowledge of the Property and Lettings Industry – ideal but not essential ● Self-motivated and able to work on own initiative ● Ability to prioritise workload and work to deadlines ● Previous experience in managing a team ● Flexible and adaptable in approach to work Experience in a finance or client accounts environment is desirable, but mindset, drive, and attitude matter just as much. Why loc8me? ● You’ll be part of an ambitious, scaling business ● We invest in personal development and progression ● We encourage innovation and fresh thinking ● You’ll work alongside high-performing, driven people ● Your contribution genuinely makes a difference This isn’t just a management role.

It’s an opportunity to lead, influence, and grow within a business that’s going places. Benefits ● Competitive salary package ● Birthday off (paid) ● Christmas Eve off (when it falls on a weekday) ● Additional paid holiday entitlement – up to 3 extra days after 1 year of service ● Time Off in Lieu (TOIL) ● Enhanced maternity & paternity leave ● Pension scheme ● Employee Assistance Programme (EAP) ● Access to the loc8me Community Card (exclusive discounts) ● Referral bonus scheme ● Paid professional courses & qualifications ● Regular company social events Details & Salary ● Hours of work: 9 am to 5:30 pm Monday to Friday ● Starting Salary: From £30,000 - £40,000 depending on experience Apply now by sending your CV to: helen@loc8me.co.uk