Booking & Customer Service Specialist

Company Description mytourcab pvt. ltd. is a growing travel and transportation company focused on providing reliable cab services and customized travel solutions. The organization is committed to safe, timely, and comfortable rides for a wide range of customers, including individual travelers, families, and corporate clients. mytourcab pvt. ltd. emphasizes professional service, transparent pricing, and responsive customer support. Team members are encouraged to deliver high-quality service and contribute to a positive customer experience in every interaction.

Role Description The Reservation Executive is a full-time, on-site role based in athani, cochin. This role is responsible for handling customer inquiries, managing cab bookings, and confirming reservations through phone, email, and online channels. Day-to-day tasks include providing accurate trip information, explaining pricing and service options, updating booking records in the system, and coordinating with drivers and operations staff to ensure smooth service delivery.

The Reservation Executive will also assist in resolving customer issues, following up on pending reservations, and supporting sales initiatives by promoting relevant services and offers. The role requires consistent adherence to company procedures, timely communication, and a strong focus on customer satisfaction. Qualifications Candidates should possess strong Communication skills, including clear verbal and written interaction with customers and team members.

Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries professionally and maintain positive customer relationships. Candidates should possess Reservations skills to manage bookings, schedule trips, and accurately update reservation systems. Candidates should possess Sales skills to promote services, explain offerings, and support conversion of inquiries into confirmed bookings.

Relevant qualifications such as prior experience in travel, hospitality, or customer support roles; basic computer proficiency; ability to work in shifts if required; and strong attention todetail are beneficial.