Facilities Manager

ISS Facility Services – People Make Places Lead Operations. Drive Excellence. Create Exceptional Workplace Experiences.

At ISS, our people make places. We are looking for a dynamic and customer-focused Facility Manager who is passionate about operational excellence, team leadership, and delivering world-class facility services. In this role, you will oversee facility operations, vendor performance, project execution, and service delivery while ensuring an exceptional customer experience.

You will be a trusted partner to clients and stakeholders, driving innovation, operational efficiency, and continuous improvement across the account. If you thrive in a fast-paced environment, enjoy leading teams, and have a passion for facilities management, we invite you to join our team. What You'll Do Operational Leadership Lead daily facility operations to ensure contract compliance and exceptional service delivery.

Maximize customer satisfaction while achieving revenue, profitability, and performance objectives. Manage facility resources, equipment, vendors, and service providers to ensure operational excellence. Conduct routine facility inspections and identify opportunities for improvement.

Client & Stakeholder Management Build strong relationships with clients and key stakeholders. Partner with customer organizations to understand evolving business priorities and operational needs. Increase customer loyalty through proactive communication and service excellence.

Serve as a trusted advisor on facilities-related initiatives and projects. Project & Program Management Lead and support account projects from planning through execution. Ensure projects are delivered on time, within budget, and to quality standards.

Implement ISS global and local standards, best practices, and innovative solutions. Collaborate with internal and external stakeholders to drive successful project outcomes. Team Leadership & Continuous Improvement Foster a culture of accountability, collaboration, and continuous improvement.

Share best practices and leverage innovation opportunities across the account. Support team development through coaching, training, and performance management. Promote the ISS Integrated Facility Services (IFS) model and operational excellence initiatives.

Compliance & Risk Management Conduct periodic reviews to ensure compliance with company policies and procedures. Support Health, Safety, Environment (HSE), Risk Management, and Quality programs. Ensure adherence to contractual requirements and operational standards.

What You Bring Required Qualifications 4+ years of Facilities Management experience, preferably in a leadership or supervisory capacity. Strong customer service and relationship management skills. Excellent organizational and time management abilities.

Strong verbal and written communication skills. Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Project. Preferred Qualifications Bachelor's Degree in Facility Management, Business, Engineering, or related field.

Experience supporting Pharma Manufacturing environments. Experience managing vendors, budgets, and facility service contracts. Bilingual communication skills are a plus.

Key Success Factors ✔ Deliver outstanding customer satisfaction and service excellence ✔ Drive operational efficiency and continuous improvement ✔ Successfully execute projects and programs on schedule and within budget ✔ Build strong partnerships with clients, vendors, and stakeholders ✔ Champion innovation, compliance, and ISS best practices ✔ Develop high-performing teams and promote a culture of accountability Why Join ISS? At ISS, we connect people and places to make the world work better. We offer an inclusive culture where innovation, collaboration, and professional growth are encouraged.

You'll have the opportunity to make a meaningful impact while working alongside talented professionals who are committed to delivering exceptional workplace experiences. People Make Places. Start Building Your Future with ISS Today.

HSEQ Compliance All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate.