Technical Business Analyst

We are looking for a strong Technical Business Analyst to work on complex digital and technology change. This role is suited to an experienced analyst who is equally comfortable working with business stakeholders and technical delivery teams, and who can translate business needs into clear, structured and actionable requirements for design, build, test and implementation. Key Responsibilities Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change.

Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques such as workshops, interviews, observation, document analysis and data investigation. Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test. Analyse end-to-end processes, customer journeys, system interactions and operational impacts to identify improvement opportunities and inform solution options.

Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies. Produce and maintain high-quality technical analysis artefacts including process models, data mappings, source-to-target mappings, sequence diagrams, logical flows and traceability documentation. Analyse structured and unstructured data to support solution definition, impact assessment, defect investigation and decision-making.

Support backlog refinement and prioritisation with Product Owners and delivery teams, ensuring requirements are clear, testable, traceable and aligned to business value. Assess change impacts across systems, processes, data and teams, identifying risks, assumptions, constraints and dependencies. Work with test teams and stakeholders to support test scenario definition, validation, defect triage and solution acceptance.

Champion customer and colleague needs throughout analysis and delivery, ensuring solutions are practical, usable and aligned to the intended experience. Collaborate effectively within agile multidisciplinary teams and contribute to continuous improvement in analysis standards, ways of working and team capability. Required Skills and Experience Technical Business Analysis experience: Significant experience working as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments.

Requirements definition: Proven ability to elicit, analyse and document business, functional and non-functional requirements, and to produce high-quality user stories, acceptance criteria and supporting analysis artefacts. API and integration analysis: Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes. Data mapping, data flows and SQL: Hands‑on experience working with data mapping, data flows, with the ability to write or interpret SQL queries and understand underlying data structures.

Process modelling and design artefacts: Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules and other supporting design artefacts. Impact assessment: Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers, identifying risks, assumptions, constraints and dependencies to support informed decision‑making. Agile delivery: Proven experience working in agile multidisciplinary teams, supporting backlog refinement, iterative delivery and collaboration across product, engineering, architecture and test.

Stakeholder management: Strong stakeholder engagement, facilitation, communication and influencing skills, with the ability to work effectively with both technical and non-technical audiences. Problem‑solving and delivery focus: Strong analytical thinking, structured problem‑solving and the ability to manage ambiguity while maintaining pace and quality. Tools: Practical experience using analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent.

Security clearance: SC cleared or eligible to obtain SC clearance. Benefits 25 days annual paid leave plus national holidays Pension scheme with contributions matched up to 10% Private Medical Scheme Life Assurance Income Protection Flexible Benefits Programme Unlimited learning and development opportunities We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or email our dedicated mailbox.

As a Disability Confident employer, we encourage applications from all candidates, particularly differently‑abled applicants. We are committed to making reasonable adjustments throughout the application and assessment process. #J-18808-Ljbffr