Testing & Recovery Analyst

Purpose of the Role To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios and minimise the impact to customers, clients, colleagues and the wider market. Accountabilities Socialise and implement the resilience strategy across the firm, ensuring compliance to the standard and controls. Develop and enhance the resilience, crisis and incident management framework to uplift recovery and response capabilities.

Enhance Operational Recovery Planning and Security Incident Management standards and controls according to industry practice and regulatory requirements. Provide oversight to business and technology recovery capability improvements and uplifts to third‑party recovery capabilities. Communicate the firm’s resilience position through clear scorecards and dashboards to Board, Executive Committees, and business stakeholders.

Enhance resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage. Ensure services and products are built resiliently by the business through the change management process. Continuously remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and emerging landscape.

Mitigate the impact of unexpected incidents by identifying, responding to and enabling resolution of events that threaten services, operations, infrastructure, colleagues and clients. Execute responses to reported incidents and potential threats from intelligence, email, phone and monitoring systems. Document and analyse past incident details, resolution steps and lessons learned to support prevention and process improvement.

Analyst Expectations Perform prescribed activities in a timely manner, maintaining high standards consistently and driving continuous improvement. Require in‑depth technical knowledge and experience in the assigned area. Demonstrate leadership behaviours or develop technical expertise, partner with other functions, advise decision‑making, manage risk, strengthen controls, and deliver work in line with relevant rules, regulation and codes of conduct.

Qualifications and Experience Strong understanding of FCA and PRA Operational Resilience requirements and their application within a regulated environment. Experience designing and facilitating realistic resilience testing, simulation exercises and workshops to validate business continuity, crisis management and operational resilience capabilities. Ability to produce high‑quality test reports, review response and recovery playbooks, and deliver clear management information and recommendations.

Knowledge of IT recovery, critical business services and end‑to‑end operational processes. Experience supporting recovery activities during disruptions and capturing lessons learned to drive continuous improvement. Experience assessing risks, identifying resilience gaps and recommending practical mitigation and recovery solutions.

Good understanding of technology resilience concepts, including disruptive events and incident management risks. Experience using ServiceNow. Ability to apply risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills to the role.

Location Based in Glasgow Campus or Edinburgh (South Gyle Crescent). #J-18808-Ljbffr