Senior WFM Analyst: Forecasting, Scheduling & Analytics

Call Center LV in Las Vegas is seeking a Senior Workforce Management and Reporting (WFM) Analyst to lead the forecasting and scheduling of a multi-skilled contact center. The ideal candidate will have at least 3 years of contact center experience and a high school diploma, along with expertise in WFM processes and data analysis. This role involves managing contact volumes, optimizing agent schedules, and generating reports to meet operational objectives.

Applicants should be proactive, analytical, and able to thrive in a fast-paced environment. #J-18808-Ljbffr