Electronic Data Interchange (EDI)Analyst - US Healthcare

About the Company : PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.

About the Role : The EDI Enrollment Analyst will perform the following tasks while meeting customer satisfaction and quality goals. Location : Navi Mumbai ( Work from office ) Shift : Aligned with US working hours Responsibilities : Process enrollment requests for electronic services with clearing house and payers. Answer incoming enrollment emails and phone calls to resolve customer issues.

Assist customers with payer agreements and online enrollments. Troubleshooting enrollment rejections with insurance payers and clearing house. Researching missing remittances and enrollment related claim rejections.

Provide internal support to the Onboarding, Implementation, Sales or Support team on all enrollment related calls/issues. Follow-up with customers, clearinghouses, and insurance payers on enrollment status. Qualifications : The successful candidate for EDI Enrollment Analyst should be professional, polite, knowledgeable and a team player.

The candidate will enjoy and take pride in delivering exceptional service to customers and colleagues. Required Skills : Excellent writing and oral communication skills, particularly with customers. Proven history of providing excellent customer service.

Problem solving and critical thinking skills. Highly organized and detail oriented. Vibrant and friendly phone presence with customers.

Positive attitude and hardworking. Working knowledge of Microsoft Windows, Office, and Internet. Please visit our website to learn more about us, at www.practicesuite.com.