Laboratory Operations Manager

Looking for Lab Manager Operations (ISO/IEC 17025 Certified Preferred) Notice Period : Immediate to 30 days max Location : Chennai, Maraimalai Nagar Exp: 5-8 Years Bachelors Degree in Engineering Primary Job Responsibilities: 1. Test Activity Management: Plan, schedule, and monitor all testing activities to ensure timely execution and optimal utilization of resources. 2. Customer Coordination & Communication: Manage test slot bookings, provide status updates, and handle customer queries, clarifications, and escalations. 3.

Program & SRF Management: Review and approve SRFs, ensure proper sample tracking, and monitor execution of test programs as per requirements. 4. Internal Coordination: Coordinate with operations, delivery, finance, and sales teams to ensure smooth execution and alignment of test programs. 5. Maintenance Management: Plan and oversee preventive and breakdown maintenance; coordinate with AMC/service teams to ensure minimal downtime. 6.

Quality Management: Implement and monitor quality objectives, ensure compliance with standards (ISO/IEC), and maintain overall lab quality systems. 7. Non-Conformance Handling: Identify, document, and manage non-conforming work; perform root cause analysis and implement CAPA. 8. Calibration Management: Plan and ensure timely calibration of all equipment and instruments; maintain records and traceability. 9.

Resource & Shift Management: Allocate manpower, manage shifts, and ensure availability of skilled resources for uninterrupted operations. 10. Test Report Management: Review, verify, and approve test reports ensuring accuracy, completeness, and compliance with requirements.11. Technical Oversight: Provide guidance on test setup, execution, troubleshooting, and ensure correct data recording and interpretation. 12.

Performance & Training: Identify training needs, evaluate team performance, and ensure competency development. 13. Data & Documentation Management: Ensure proper maintenance of records, logbooks, utilization data, and audit readiness. 14. Safety & Compliance: Ensure adherence to safety protocols, proper handling of equipment, and safe working conditions in the lab. 15.

Customer Satisfaction & Issue Resolution: Address customer complaints, minimize delays, and ensure timely delivery of services. 16. Continuous Improvement: Drive initiatives to improve efficiency, reduce downtime, and enhance quality and productivity. Other expectations: • Accountability: Take full ownership of lab operations, team performance, and deliverables. • Proactivity: Identify potential risks/issues and implement preventive actions. • Team Collaboration: Ensure seamless coordination across teams and shifts. • Professionalism: Uphold organizational values, quality standards, and customer commitment in all activities.

Qualification & Skills Required: 1. Experience: 5–8 years of experience in testing laboratories / quality / environmental testing, with exposure to lab operations and team management 2. 3. Educational Qualification: Bachelor’s degree in engineering or a related technical field Leadership & Team Management: Strong ability to manage teams, allocate resources, and drive performance 4.

Technical Knowledge: Good understanding of testing standards, lab operations, and quality systems (ISO/IEC 17025 preferred) 5. Quality & Compliance: Knowledge of quality assurance principles, calibration practices, and non-conformance handling 6. Planning & Coordination: Strong skills in scheduling, program management, and cross- functional coordination 7.

Customer Handling: Ability to communicate with customers, manage expectations, and handle escalations 8. Maintenance Awareness: Basic understanding of equipment maintenance, AMC coordination, and troubleshooting 9. Computer Skills: Proficiency in Microsoft Office, ERP systems, and lab data management tools 10.

Data & Documentation: Strong capability in report review, documentation control, and record management 11. Problem-Solving Skills: Ability to perform root cause analysis and implement corrective actions