Client Servicing Manager

CLIENT SERVICING MANAGER The Celestial | Luxury Lifestyle Management About The Celestial The Celestial is a premier luxury lifestyle management company serving Ultra High Net Worth Individuals (UHNWIs) across the globe. Our vision is to become one of the world’s leading luxury lifestyle management companies by delivering exceptional service, meaningful relationships, and access to experiences that are truly extraordinary. From luxury travel and bespoke experiences to exclusive events, fine dining, private celebrations, wellness, and rare acquisitions, we help our members experience the exceptional.

Position Client Servicing Manager Location: Ahmedabad Employment Type: Full-Time Experience: 4–7 Years (Luxury Hospitality, Client Relations, Premium Services, Events, Aviation, Hotels, or Relationship Management preferred) Joining: Immediate Compensation: As per industry standards The Role As a Client Servicing Manager, you will be the primary relationship point between our Members and our Operations Team, ensuring every request is communicated with clarity, executed seamlessly, and delivered to the highest standards. You will take complete ownership of the client journey—from understanding member requirements and coordinating with internal teams to providing proactive updates and ensuring every experience exceeds expectations. This role is ideal for someone who thrives on building relationships, communicates with confidence, and has a natural ability to manage people, priorities, and premium service experiences.

At The Celestial, every interaction is an opportunity to build trust. Your ability to create confidence, anticipate needs, and deliver consistently exceptional service will define the Member experience. Key Responsibilities · Act as the primary point of contact for Members across phone calls, email, and in-person interactions. · Understand client requirements thoroughly and translate them into clear, actionable briefs for the Operations Team. · Coordinate closely with Lifestyle Managers, Operations, and external partners to ensure seamless execution of every request. · Monitor the progress of ongoing requests and proactively keep Members informed at every stage. · Build long-term relationships through personalised, responsive, and thoughtful communication. · Ensure every client interaction reflects The Celestial’s standards of professionalism, discretion, and luxury hospitality. · Maintain accurate records of all client communications and request updates within the CRM. · Resolve concerns efficiently by collaborating with internal stakeholders and taking complete ownership until closure. · Conduct post-service follow-ups to ensure Member satisfaction and identify opportunities to enhance the overall experience. · Support the onboarding of new Members by introducing them to The Celestial’s services and service philosophy. · Collaborate with internal teams to continuously improve service delivery and operational efficiency.

Key Skills & Qualifications · 4–7 years of experience in Client Servicing, Relationship Management, Luxury Hospitality, Hotels, Aviation, Concierge, Premium Retail, or Events. · Excellent spoken and written communication skills in English and Hindi are mandatory. · Outstanding interpersonal and relationship management skills. · Strong coordination, planning, and multitasking abilities. · Exceptional attention to detail with a commitment to accuracy. · Ability to remain composed while managing multiple high-priority requests. · Proficiency with CRM platforms and digital communication tools. · Strong ownership mindset with excellent follow-through. · Professional telephone etiquette and business communication skills. Personal Attributes · Passionate about delivering exceptional client experiences. · Naturally hospitable, warm, and relationship-oriented. · Highly organised and proactive. · Calm, composed, and solution-driven under pressure. · Excellent listener with strong emotional intelligence. · Professional, discreet, and dependable. · Collaborative team player with a positive attitude. · Committed to continuous improvement and service excellence. Why Join The Celestial?

At The Celestial, we don’t simply manage requests—we build relationships that last. As a Client Servicing Manager, you will become an integral part of delivering extraordinary experiences for some of the world’s most discerning individuals. You’ll work alongside a passionate team, collaborate with renowned luxury brands and partners, and play a pivotal role in ensuring every Member interaction reflects the excellence The Celestial stands for.

If you believe true luxury lies in attention to detail, seamless communication, and genuine hospitality, we’d love to welcome you to our team. Join us in creating exceptional experiences and redefining luxury lifestyle management—one relationship at a time.