ServiceNow Business Analyst for CSM (Winnipeg)
Trident Staff
Job Description
Shape customer service strategies as a ServiceNow Business Analyst focusing on CSM. Leverage your experience to deliver impactful solutions on the ServiceNow platform. We are looking for a proficient Business Analyst with a solid background in ServiceNow Customer Service Management.
You will collaborate with stakeholders across various service areas, ensuring effective design and delivery of solutions. A minimum of five years of experience and a ServiceNow certification are required. Your role will include conducting workshops, analyzing requirements, and configuring ServiceNow CSM modules effectively.
Key Responsibilities Analyze business requirements in customer experience journeys Conduct workshops to optimize ticket management processes Convert business needs into user stories and workflows Design catalog items and document approval processes Support ServiceNow CSM configuration and user training Requirements 5+ years of hands‑on experience with ServiceNow ServiceNow certification (CSA/CAD or CIS-CSM) mandatory Exceptional English communication skills Understanding of ServiceNow customization Familiarity with Azure DevOps and Agile techniques Apply your ServiceNow expertise in delivering top‑notch CSM solutions as a Business Analyst. #J-18808-Ljbffr