Salesforce Business Systems Analyst Position

Drive operational excellence as a Business Systems Analyst with Manulife, focusing on Salesforce implementations in a hybrid setting. Be part of a customer-focused initiative toward service enhancement. With 5+ years of experience, you will support Salesforce-related projects and collaborate within our Canadian Segment Operations Excellence Team.

Your role includes analyzing requirements, documenting user stories, and developing effective solutions that align with business expectations. Your expertise will guide teams in addressing operational challenges and optimizing processes. Key Responsibilities: • Lead analysis and documentation of business requirements • Configure Salesforce Service Cloud solutions for efficiency • Perform business acceptance testing and troubleshooting • Collaborate with IT and business partners for successful outcomes • Provide coaching to junior analysts for skills development Requirements: • Minimum 5 years in business/system analysis • Experience with Salesforce Service Cloud essential • Strong analytical and problem-solving skills • Familiarity with Contact Centre operations beneficial • Ability to manage changing priorities effectively Join Manulife to leverage your Salesforce skills and contribute to excellent customer service! #J-18808-Ljbffr