Manager, Account II

Pay or shift range: $34 USD to $48.40 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Note: This position is subject to pre‑employment drug testing, physical and criminal background checks, which include 7‑year employment verifications, and verifying Motor Vehicle Report is in compliance with insurance carrier requirements (Clean driving record with no DUI, reckless driving, major accidents, cell phone tickets or felony driving within the last 7 years). Responsibilities Reporting to the Operations Manager or Transportation Manager, the Account Manager II is responsible for the management of the accounts with regards to customer satisfaction, profit margin, quality, and safety. They build and maintain relationships with customers, subcontractors, and other vendors, including security, furniture vendors, construction contractors and facility management.

They are responsible for organizing the assignment of backup personnel and overseeing the scheduling of regularly assigned project employees. They also manage account personnel to be in compliance with all company’s policies and procedures. Account Manager is responsible for reporting and escalating any related issues about the account to the Transportation Manager.

Account Manager is responsible for large‑sized moves and install projects where an Account Manager is required. They oversee large move and install crews to complete projects for commercial customers, train staff to ensure quality work, and ensure customer’s complete satisfaction. This role also includes managing the staff function of up to 60 direct reports.

This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports. ESSENTIAL DUTIES AND RESPONSIBILITIES Main Duties Obtains daily work assignments from onsite Project Manager & Administrative staff. Ensures all projects and work orders are staffed properly.

Reviews daily, weekly, and monthly work orders and projects with Transportation Manager, on‑site security, facilities and any other vendors involved. Responsible for scheduling security guards where needed. Attends weekly review with customers, facilities, and securities.

Develops best practices and resolves issues reported. Develops and maintains customer’s onsite requirements for policies, procedures, safety, and securities. Ensures all assigned onsite personnel are properly trained regarding customer’s policies, procedures, safety, and securities.

Reports all violations of company policies and customer’s requirements. Collects and reports required data for customer’s KPI for quarterly business reviews. Is qualified to do light rigging of heavy and bulky machines up to 5,000 lbs.

Attends weekly transportation coordination meeting with Operations Management. Trains employees in different roles, such as coordinators; may have up to 60 direct reports for the large size customer. Approves recommendations for staff recruitment, selection, promotion, advancement, corrective action, and terminations.

People Management Leads the billing team of both direct and indirect reports to perform daily functions of billing and cash applications. Provides supervisory coaching and guidance to the Transportation team. Develops performance standards to measure and give feedback to each employee and provides annual performance reviews, including coaching and counseling.

Hires, trains, schedules, supports, reviews, and coaches employees directly accountable to the position and maintains the highest possible level of employee morale and department productivity. Manages time‑keeping system approvals to ensure payroll and timesheets are accurate for direct reports and manages exceptions. Organizes and oversees the schedules of employees.

Partners with Human Resources to handle discipline and termination of employees in accordance with company policy. Updates monthly department SMART goals in the Ally software program; acts as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology. Ensures established policies and procedures are adhered to in accordance with company procedures and guidelines.

Provides leadership to the team and sets a culture of engaging and respecting employees. Customer Relations Acts as point contact person for all accounting escalation issues and resolves them in a timely manner, being courteous, helpful, and professional to all existing and potential customers, interacting in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation. Maintains excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.

Training Participates and leads Six Sigma projects, as required to improve processes and efficiencies. Determines the training needs of the team and may provide training. Accountable for the management and development of the leadership team.

Promotes Corovan’s Mission and Vision Statements. Continuously promotes compliance with company policies and procedures. Employee Engagement Ensures interactions with staff and customers are professional at all times to promote company’s values and expectations.

Proactively engages team to promote a positive work environment by developing and implementing engagement plans to retain high‑performing employees. Aligns the culture of the department with the overall company strategy and structure. Safety Ensures the highest standards of safety, productivity and customer service are exceptionally met on a daily basis.

Other Duties Other duties to meet business needs and requirements as assigned. Works with confidential data, which, if disclosed, might have significant internal or external effect. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. COMPETENCIES Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitment to goals; supports everyone's efforts to succeed. Managerial – Strong leadership capabilities with experience in recruiting talent and building an effective team; experience coaching to subordinates; strong result‑oriented and can‑do attitude. Organization Skills – Ability to juggle multiple assignments and tasks; attention to detail; prioritizes in a changing environment; excellent time‑management skills.

Interpersonal Skills – Strong verbal and written communication skills, positive attitude, flexibility, and eagerness to learn new things. Language Skills – Ability to read and interpret documents written in English such as manuals, procedures, and work instructions; can effectively communicate with customers and coworkers. Mathematical Skills – Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, fractions, and decimals.

Reasoning Ability – Applies common sense to carry out instructions furnished in written, oral, or diagram form; deals with problems involving several concrete variables in standardized situations. Communication Skills – Effectively communicates in potentially stressful and/or emotional situations; outstanding customer‑oriented skills. Other Skills – Exceptional problem‑solving and decision‑making skills; multitasks and meets deadlines; excellent customer service skills; project and team management/leadership skills and experience; plans and prioritizes; manages complex projects under pressure; analytical ability; detail oriented; familiarity with Six‑Sigma or other quality improvement processes; protects sensitive and confidential information; trains staff in transportation initiatives; familiar with basic systems furniture nomenclature; identifies major lines of Steelcase, Herman Miller, and Haworth; familiar with Gantt and PERT charts; produces detailed inventories for all goods in O&I and install projects; estimates small move and install projects accurately; familiar with Corovan Order Entry System; produces red‑line and stick drawings; conducts customer pre‑move meetings; familiar with laboratory moving and O&I processes; understands move labeling and signage.

EDUCATION and/or EXPERIENCE Required BA/BS degree in Project Management or Business Administration; or a combination of education and equivalent experience may be substituted for a Bachelor’s degree. Minimum 5 years of experience in warehouse operations using various moving equipment such as dollies, carts, pads, straps, pallet jacks, forklifts, ramps, lift gates, roll‑a‑lifts, Genie lifts, safe jacks, and J‑bars. Strong supervisory or managerial skills to lead a Transportation team.

Advanced MS Excel knowledge. Proficient in MS Office applications. Expert knowledge of Microsoft Office Suite.

Valid California driver’s license and driving record that meets the company’s insurance carrier requirements. Preferred Prior experience in a senior or leadership role. Service industry experience highly desirable.

Experience with process improvement teams. PRIMARY LOCATION Orange County. Various job sites and customer locations.

PHYSICAL DEMANDS Walking on level or uneven/inclined surfaces for long periods, including stairs. Seizing, helping, or working with hands. Lifting up to 75 lbs; pushing or pulling up to 150 lbs; climbing or descending stairs with goods up to 50 lbs.

Reaching above shoulder height or below waist. Standing as required. Stooping, bending at knees or waist.

Vision: Reads paperwork and records on computer. Talking: Communications by phone, email, text, and in person. Sitting: May sit for long periods.

Stairs: May climb or descend carrying up to 50 lbs. Heights: May work at height on a loading dock or lift gate. WORK ENVIRONMENT Temperature/Weather: Works in office, warehouse, or outside; may experience cold, wet, humid, or extreme conditions.

Noise: Constant or intermittent noise in office, warehouse, or outdoor environment. POSITION TYPE/EXPECTED HOURS OF WORK Full‑time, Non‑exempt position. Employees may be required to work late evenings or weekends depending on business needs.

All overtime must be approved by manager before working. TRAVEL Monthly travel to company and/or customer sites in local areas as well as other company locations. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. REASONABLE ACCOMMODATIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. AAP/EEO STATEMENT The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as “protected characteristics”).

EQUITY STATEMENT Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr