Lead IT Support Specialist (Level 2)

Excel as a Senior IT Support Specialist (L2) at AOS, where your technical expertise meets client service excellence. This role centers on delivering trusted support directly to clients. As a Senior IT Support Specialist, you will work closely with clients, addressing complex technical issues with a focus on relationship building.

You will deliver onsite support, ensuring seamless technology integration and enhancing productivity through collaborative efforts. Your experience and proactive communication will help establish positive client experiences and efficient operations. Key Responsibilities: • Cultivate trusted relationships with client stakeholders • Provide onsite technical assistance to end users • Ensure positive client experiences through effective communication • Recommend enhancements for systems and processes • Act as a liaison for clients' technical needs Requirements: • Strong focus on client service excellence • Confidence when working with various client levels • Ability to simplify complex technical concepts • Proactive approach in identifying improvements • Expertise in mentoring and developing junior staff Position yourself as a critical asset to client success and AOS's mission in technology management. #J-18808-Ljbffr