Cash Management Analyst (Night Shift)

Job Title: Cash Management Analyst Shift Timing: 10:30PM-7:30 AM Experience Required: 1.5-3Years Requires 5days Working from Office. Interview Mode: Inperson Interview Job Description: Reconciliation, book keeping, balance sheet, forecasting, treasury / vault management, Excel is mandatory. Key Responsibilities Develop and maintain strong knowledge of cash management principles, processes, and regulatory requirements.

Provide end-to-end cash management support for an assigned region (approx. 250 ATMs; $5–10M monthly throughput). Cash Operations & Monitoring Monitor daily ATM and customer performance, ensuring adherence to SLAs and KPIs. Analyse transaction data to identify trends, performance gaps, and opportunities for optimization.

Proactively manage cash levels to prevent outages, including identification and resolution of cash‑out risks. Initiate fund transfers and drawdown requests between funding and correspondent bank accounts. Dispatch cash handlers or service personnel for replenishment, maintenance, or issue resolution as required.

Forecasting & Reporting Develop and adjust cash demand forecasts based on usage patterns and operational requirements. Track actual vs. forecasted usage and implement corrective actions. Produce monthly performance reports with insights and recommendations for stakeholders.

Vendor & Stakeholder Management Liaise with cash-in-transit (CIT) providers to optimize replenishment schedules and service delivery. Support new customer onboarding and ensure smooth operational integration. Act as a point of contact for customer issues, ensuring timely resolution or escalation.

Issue Resolution & Continuous Improvement Investigate ATM downtime, transaction issues, and carrier discrepancies (overages/shortages). Identify root causes of low-performing terminals and implement corrective actions. Recommend and implement service improvements to enhance customer experience and operational efficiency.

Documentation & Compliance Ensure procedural manuals and operating documentation are accurate and up to date. Adhere to company policies, accounting standards, and regulatory requirements. Team Support & Leadership Provide second-level support and guidance to junior team members.

Coach and mentor coordinators on cash optimization and operational best practices. Offer coverage during peak workloads or team absences. Act as deputy for Senior Cash Analyst/Manager when required, serving as first point of contact.

Support team performance by contributing to workload planning, direction, and motivation. Projects & Initiatives Participate in and support special projects and process improvement initiatives. Collaborate with leadership to develop and implement strategies that enhance service delivery and operational efficiency.

Required Skills: Technical & Functional Skills Cash Management & ATM Operations Cash Forecasting & Demand Planning Transaction Monitoring & Performance Analysis Banking Operations (fund transfers, drawdowns, reconciliations) SLA / KPI Management & Reporting Vendor Management (Cash-in-Transit providers) Incident & Problem Management Root Cause Analysis Financial Data Analysis Reconciliation & Discrepancy Investigation (overages/underages) Analytical Skills Data Analysis & Interpretation Trend Identification & Performance Optimization Forecast Accuracy Management (Actual vs Forecast) Decision-Making Based on Data Insights Tools & Systems Advanced Microsoft Excel (pivot tables, formulas, data analysis) Reporting & Dashboard Tools (e.g., Power BI, Tableau – optional but preferred) ATM Monitoring / Cash Management Systems Banking / Treasury Platforms Operational & Process Skills Process Improvement & Optimization Documentation & SOP Management Regulatory Compliance Awareness Operational Risk Management Communication & Stakeholder Skills Stakeholder Management (internal teams, clients, vendors) Customer Issue Resolution & Escalation Handling Strong Verbal & Written Communication Cross-functional Collaboration Leadership & Behavioural Skills Team Support & Mentoring Ability to Deputize / Act as Point of Contact Time Management & Prioritization Problem-Solving Mindset Attention to Detail Ability to Work Under Pressure / Meet Deadlines Adaptability & Continuous Learning