Senior Manager, Operations Strategy

Overview About Suffolk Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self‑perform construction, and technology start‑up investment. By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.

Suffolk – America’s Contractor – is a national company with more than $9 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission‑critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish.

Suffolk is ranked #8 on ENR’s list of Top CM‑at‑Risk Contractors. Role Summary The Operational Excellence (Ops Ex) team shapes how Suffolk builds – defining standards, driving improvement, and delivering programs that help our projects and people succeed at scale. As Senior Manager, Operations Strategy, you will be a key leader driving Suffolk’s most important operational initiatives.

You’ll blend strategic problem‑solving, structured program delivery, and hands‑on field engagement to identify opportunities, design solutions, and lead cross‑functional implementation that strengthens operational performance across the company. This role is ideal for someone who thrives in complexity, enjoys turning strategy into impact, and wants to influence how Suffolk operates today and in the future. You will collaborate closely with executive management, operational leaders, regional teams, and all Ops Ex functions to deliver measurable results.

The Senior Manager, Operations Strategy is required to be on‑site in our vibrant Boston office five days a week. Responsibilities Strategy Development & Problem Framing – Lead the development of Suffolk’s most critical strategic initiatives and long‑term operational strategies, shaping them from early conceptualization through defined objectives, workplans, and success metrics. Identify value‑creation opportunities across Suffolk’s operations and translate them into clear, actionable recommendations that drive meaningful performance outcomes.

Program Definition, Structuring, & Prioritization – Partner with Ops Ex leadership to define, scope, and prioritize major strategic programs. Translate operational challenges into structured program roadmaps with measurable, scalable solutions, ensuring alignment across interconnected Ops Ex efforts. Program Management & Cross‑Functional Delivery – Lead day‑to‑day execution of complex, cross‑functional programs, building project plans, managing dependencies, tracking risks, and facilitating effective decision‑making.

Coordinate across Ops Ex teams and regional operations leaders to maintain alignment and drive progress. Data‑Driven Insights & Operational Analysis – Work with Data and IT teams to ensure analysis informs operational strategy and decision‑making. Define key questions, scope analytical approaches, and provide strategic direction that guides technical teams.

Interpret insights, refine problem statements, and identify operational levers that matter most. Stakeholder Engagement, Governance, & Alignment – Drive stakeholder engagement and alignment across regional teams, functional leaders, and executive management. Support governance structures through meeting cadences, steering‑committee materials, and clear communication.

Implementation, Adoption, & Change Enablement – Develop and execute implementation and adoption plans in partnership with the Change Management capability, including communications, enablement, and training strategies. Engage deeply with jobsites to validate assumptions, pilot solutions, and ensure initiatives are practical and field‑informed. Qualifications Bachelor’s degree in business, STEM, Construction Management, or a related field (MBA or advanced degree preferred). 8+ years of experience in management consulting, strategy execution, program management, or operations improvement.

Demonstrated ability to lead complex, cross‑functional initiatives from strategy through implementation. Strong analytical and structured problem‑solving skills, with the ability to break down ambiguity and drive clarity. Excellent communication skills, capable of engaging executive management, operational leaders, and field teams.

Ability to influence, build relationships, and manage multiple stakeholders. Willingness to dive into operational details while maintaining a strategic view. Experience working with data, analytics, or technology teams on operational enablement.

Proficiency with program management tools (Asana, Smartsheet, etc.) and dashboarding/reporting platforms is preferred. Working Conditions While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, or hear; perform fine‑motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms and/or hands.

The employee will spend time in an office environment with a quiet to moderate noise level. Job site walking may be required. EEO Statement Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.

This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk. Compensation Information The expected salary range for this position (Senior Manager, Operations Strategy) in US‑MA‑Boston is between $133,000 and $186,000 USD.

This represents the typical salary range for this position and is just one component of Suffolk’s total compensation package. Actual salaries may be based on several factors including, but not limited to, skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall compensation strategy.

Salary ranges may differ by geography and are reviewed regularly to reflect market trends. #J-18808-Ljbffr