Lead Software Engineer - ServiceNow

Role Overview Responsible at the expert level for writing code and the overall team's technical requirements gathering. Completes work following banking technology standards and contributes to the overall stability and resiliency of banking technology within the Software Development Lifecycle (SDLC) while also coaching others. What You Will Do Lead design, development, and delivery of ServiceNow solutions, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration.

Architect and implement complex, multi-stage workflows with routing, approvals, SLAs, and parallel/sequential task execution. Why It Might Be a Fit Serve as technical lead and subject matter expert for ServiceNow development, establishing standards, patterns, and best practices. Provide hands‑on mentorship and technical coaching to junior and mid‑level developers on ServiceNow development, workflow design, and platform capabilities.

Requirements Associate’s degree and a minimum of 7 years’ systems analysis and/or application development work experience. Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands‑on experience in ServiceNow platform development (server‑side and client‑side scripting). Extensive experience designing and implementing solutions in ServiceNow, including Service Catalog items, record producers, and Flow Designer workflows.

Proven experience architecting and delivering complex workflow‑based solutions, including approvals, task orchestration, SLAs, routing rules, and lifecycle management. Strong understanding of ServiceNow platform architecture, including data model, tables, relationships, and configuration vs. customization best practices. Experience leading development efforts and guiding implementation of reusable, modular, catalog‑driven solutions.

Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC practices. Strong ability to translate complex business and technical requirements into scalable, maintainable, and secure ServiceNow solutions. Advanced troubleshooting and debugging expertise within ServiceNow or similar workflow‑driven platforms.

Benefits Competitive compensation Health, welfare, and retirement benefits 401(k) match at 5% Work‑life balance and flexible work arrangements Banking Officers start with 25 days PTO plus 12 paid holidays 40 hours paid volunteer hours per year #J-18808-Ljbffr