Senior Business Analyst for Health Services

Join the Ministry of Public and Business Service Delivery as a Senior Business Analyst, focusing on Health Services in Toronto. Leverage your expertise with key service design frameworks to drive improvements. This position requires in-depth knowledge of the Fixing Long-Term Act 2021 and the Ontario Design System.

You will engage in user research, utilizing interviews and empathy mapping, to understand end-user needs. Excellent communication and presentation skills are essential, along with proficiency in MS Office and collaborative tools like Miro. Key Responsibilities: • Conduct comprehensive user research with end-user groups • Apply re-engineering concepts for business improvements • Collaborate with teams to implement cost-effective services • Utilize MS Office and tools such as Miro for presentations • Communicate findings clearly in reports and meetings Requirements: • Experience with the Fixing Long-Term Act 2021 • Knowledge of service design frameworks and methods • Strong interpersonal and communication skills • Proficiency in MS Office and collaborative software • Ability to apply lean practices in projects Maximize your impact by applying your analytical skills to enhance public and business service delivery. #J-18808-Ljbffr