Centre Manager (Pune)

Department Customer Success Designation Centre Manager Location Pune Reporting To Vice President We are looking for a dynamic and customer-focused Centre Manager to oversee the day-to-day operations and client experience of a Simpliwork Flex Space centre. The role will act as the face of the centre - ensuring seamless operations, high levels of client satisfaction, strong occupancy experience, and smooth coordination across internal teams including Sales, Facilities, Community, and Customer Success. This role requires a strong balance of operational ownership, relationship management, hospitality mindset, and commercial awareness.

Role & Responsibilities Client Experience & Relationship Management Own and enhance the overall client experience within the centre Build strong relationships with clients and act as the primary point of contact for day-to-day requirements Ensure timely resolution and follow-up of client requests, concerns, and escalations Drive high levels of client satisfaction and engagement within the workspace Centre Operations Management Oversee daily centre operations to ensure smooth functioning of the workspace Coordinate closely with Facilities, Housekeeping, Security, IT, and other support teams Ensure centre readiness, upkeep, ambience, and operational standards are consistently maintained Monitor inventory, meeting room management, pantry operations, and common area experience Sales & Occupancy Support Coordinate and host prospective client visits and walkthroughs Ensure the centre is presentation-ready at all times Support the Sales team in driving occupancy and conversion through strong on-ground experience management Reporting & Coordination Share daily operational and client experience reports with the Senior Manager – Customer Success Maintain accurate records of occupancy, client requests, escalations, visitor management, and operational updates Highlight operational risks, recurring issues, and improvement opportunities proactively Cross-Functional Collaboration Work closely with Customer Success, Sales, Facilities, Procurement, and Operations teams to ensure seamless service delivery Ensure communication loops are closed and client commitments are tracked effectively Desired Candidate Profile Experience in coworking, hospitality, managed office spaces, real estate, hotels, or customer-facing operations roles Strong client relationship and stakeholder management skills Excellent communication and interpersonal abilities High ownership mindset with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Comfortable handling operational coordination and escalation management Proficient in reporting, coordination, and day-to-day operational tracking Experience (Years) required 8+ years of relevant experience Qualification Graduation