Store Manager

Club Manager WTF Gyms · Single-Gym Leadership · 1 gym, one standard, 6 AM–10 PM This is a job description written to be posted as-is. It is deliberately blunt about what this role is, what it is not, and exactly who should not apply. Read all of it before you apply.

About WTF Gyms WTF is not a franchise. We own and operate every gym ourselves — one company, one standard, run from a central HQ. We are a service-delivery business, not a sales business: there is no "selling" here, only delivering a result good enough that no one quits fitness.

Today that standard runs across 60+ live gyms, 28,000+ members, 1,000+ certified trainers, a 4.8/5 member experience and a 0% gym-closure rate. The Club Manager is the single person who makes that standard real inside one gym. The Role, In One Line You are the owner of one gym.

One gym, one team of about eight people, one daily number — and you are the single name attached to all three. When the gym is world-class at 7 PM on a Saturday, that is you. When it is not, that is also you.

There is no one else to point to. What You Own (Outcomes, Not Activity) You are not a shift supervisor who unlocks the door. You own five outcomes for your gym, every single day: The gym's daily number — the service-delivery business of your gym — target ~₹36,000 a day (~₹10.8 lakh a month).

You know today's number, where it stands against target, and what you are doing about it — before 10 AM. Your team of ~8 — the Front Desk, trainers and housekeeping in your gym. You run the daily huddle, coach them on the floor, hold them to their numbers, and own who stays and who goes.

Their performance is your performance. The standard, every shift — the Daily Operations Checklist executed at open, every hour, and at close. Your gym should pass a surprise audit at any hour without warning — clean, safe, fully staffed, world-class.

Retention and member experience — 4.8/5 or better, every no-show chased the same day, members who renew because the result is real. You know your members by name. The money and the close — cash and billing reconciled before you lock up, equipment and facility secured, the gym handed over ready to open world-class tomorrow.

What Your Day Actually Looks Like You run the gym from the floor, open to close. You are there for both peaks — the 6–9 AM morning and the 5–10 PM evening — because that is when the gym is tested and the team needs a leader in the room. Your day starts with the numbers and the open: facility world-class, team groomed and in position, washrooms stocked.

Through the day you audit the Front Desk call sequence, coach trainers between sessions, fix what breaks before a member notices, and reset to standard every hour. You close it yourself: deep clean, cash reconciled, gym secured and set for tomorrow. This is not a 10-to-6 role and it is not a desk role — it is a be-in-your-gym role.

Shift Structure: Morning peak 6–9 AM, Evening peak 5–10 PM. Six days a week. Full open-to-close ownership.

What This Role Is NOT It is not a shift-supervisor job. It is not a trainer role with a better title. It is not a back-office or cabin job.

It is not a sales-pressure role. It is not a stepping-stone you coast through. Who We're Looking For 2–5+ years leading a team or running an outlet — fitness, QSR/restaurant, retail, hospitality.

Accountable for a daily number and the people who hit it. A player-coach who leads from the floor, demonstrates the standard, and coaches in person. Numbers-literate — reads the dashboard daily, knows the gym's number and the levers that move it.

Holds a team to the bar with high standards and genuine care. A service-delivery believer — obsessed with member experience and cleanliness. Lives the gym's hours — in the gym for both peaks, six days a week.

Who Should NOT Apply The clock-puncher. The trainer who won't let go of the floor. The escalator who hands every decision upward.

The pure salesperson who thinks in pressure and closing. The comfortable manager who walks past a dirty washroom. The blamer who produces reasons when the gym is down.

The friend-manager who cannot hold former peers to the bar. The cabin-sitter who manages from a back office. The 10-to-6 person who won't do early opens or late closes.

The one who waits to be told — this role sets its own day, every day. Non-Negotiables Present in your gym for both daily peaks, six days a week. Full fluency with the dashboard and the DOC within your first 30 days.

Cash and billing reconciled every close. One mindset: there is no sales, only service delivery — and no one quits fitness. What You Get A competitive, performance-linked package tied to your gym's results (base + gym-performance incentive).

The full WTF platform behind you — CRM and dashboard, Fitty AI, the central training academy, supply and audit — so you lead one gym with the systems of a 60-gym company. A clear, earned path to Area Manager as you prove you can hold the standard. How to Apply Do not send a generic CV.

In a few lines, tell us about a team you led or an outlet you ran, the result you were accountable for, and what you personally did to deliver it — with a number if you have one. If you can show us you have owned a result before, we want to talk this week.