Future Opening: Customer Care Manager - State Farm Agent Team Member (Hiring Immediately)

Customer Care Manager – Service Focused Ginny Thompson State Farm is seeking a highly service-oriented Customer Care Manager who thrives on helping customers, solving problems, and delivering a consistently outstanding service experience. This role is ideal for someone who enjoys building strong relationships, managing day-to-day service needs, and ensuring customers feel supported every step of the way. While this role is primarily service-focused, the ideal candidate will also be comfortable identifying opportunities where customers may benefit from additional coverage and appropriately referring those opportunities to our sales team.

If you enjoy helping people, staying organized, and being the trusted point of contact for customers, this role offers an excellent opportunity to grow within a supportive State Farm agency. As a Customer Care Manager, you will help oversee daily service operations and ensure customers receive timely, accurate, and professional support. You will assist with policy updates, billing questions, claims support, and general customer service while maintaining strong relationships with policyholders.

This role also involves recognizing when customers may benefit from additional coverage and connecting those opportunities with the agency's sales team. Provide exceptional service and support to existing customers. Manage customer inquiries related to policies, billing, renewals, and coverage questions.

Assist customers with policy updates, changes, and documentation. Support customers through the claims process and follow up as needed. Maintain accurate documentation of all customer interactions.

Identify potential coverage needs and refer opportunities to the sales team. Coordinate communication within the team to ensure efficient service workflows. Support retention efforts and maintain strong long-term customer relationships.

Strong customer service and relationship-building skills. Excellent communication and organizational abilities. Detail-oriented with the ability to manage multiple priorities.

Ability to remain calm and professional during complex service situations. Prior customer service, office management, or administrative experience preferred. Insurance or State Farm experience preferred but not required.

Ability to complete the licensing requirements outlined above. Competitive base salary plus performance incentives. Full support through the insurance licensing process.

Ongoing training and professional development. A supportive, service-focused team environment. Long-term career growth opportunities within the agency.

If you take pride in delivering exceptional service and enjoy building strong relationships while supporting a growing agency, we encourage you to apply today to join the Ginny Thompson State Farm team. Ginny Thompson State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Compensation: $45,000.00 - $65,000.00 per year. My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Boerne, TX and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees.

State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.