Automotive Business Development Center (BDC) Representative

About Us Grubbs Automotive is a family‑first, relationship‑driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities — so you can build a rewarding career in automotive service and sales while making a real impact every day. Why Join Grubbs Competitive, weekly pay based on experience & certifications Flexible Working Schedule Paid Time Off (PTO) Medical, Dental, and Vision Insurance Life/AD&D Insurance Short‑term Disability Insurance Long‑term Disability Insurance (company‑paid) 401(k) with Company Match Pet Insurance Opportunities for growth and training About the Role We are seeking a highly motivated and customer‑focused individual to join our team as a Business Development Center (BDC) Representative.

The BDC Representative plays a crucial role in generating and maintaining customer relationships through various communication channels, ultimately driving service and ensuring customer satisfaction. Responsibilities Respond to inbound inquiries via phone, email, and online chat promptly and professionally. Coordinate questions and issues with the appropriate department personnel.

Follow up on customer visits to ensure customer satisfaction. Address customer concerns and issues or escalating as needed. Confirm special order parts.

Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed. Perform other duties as assigned. Requirements Previous experience in customer service, administrative, call center or a related field preferred.

Excellent verbal and written communication skills, with a strong attention to detail. Ability to multitask in a fast‑paced environment while maintaining a positive and professional attitude. Proficient in computer technology, including Microsoft Office.

Strong organizational skills and the ability to prioritize tasks effectively. Flexibility to work evenings, weekends, and holidays as needed. Grubbs maintains a strong policy of Equal Employment Opportunity for all associates.

We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws. #J-18808-Ljbffr